# Please type your reply above this line # If your request directly relates to a paid service such as Stockstream we will prioritize your matter and respond same business day between 6:00AM and 10:AM Pacific. We are closed on weekends and holidays. The more details you provide to us at the outset, the easier it is to promptly resolve your matter without spending time asking for more information. You can reply to this email if you wish to provide further details such as specific URL address, related stock tickers, or screenshots of the issue you are seeing. Screenshots really help and we found a good article on how to take them on just about any computer https://bit.ly/1ZayOeA If your issue is related to member account access where you do not have self-serve options, please check the Knowledgebase as most account related functions have self-serve options. In rare cases there may be a bug affecting your account and we will respond directly to help you. The most common issues that members experience with the Stockhouse.com website are in the Knowledgebase so please first search there for answers or check the announcements section to find out what we have been working on recently https://support.stockhouse.com. This means that if we believe your inquiry has already been answered in the KB you may not get a direct response. If your inquiry was solved by the Knowledgebase, please let us know that we can close your ticket. This will give us more time to review requests from other members or new issues you might have. Please do so by responding to this email and letting us know your issue is resolved. If your question was not resolved in the Knowledgebase please also reply to this ticket and let us know so that we can add some more content to help you and other members. If you have passed all of these steps and are expecting a reply, then your patience and understanding is appreciated and we will endeavor to get back to you asap. There is no access to Member Support by phone. Stockhouse logo