As the face of Route1You couldn't ask for better than how Tony presented himself and the company, he did not come off as a shill or cheerleader IMO more an industry expert and those that are honestly interested I believe will waste no time ringing Tony up for a more one on one consolation to see if he and Route1 can fix their security short comings.
Yes if that interview didn't put a smile on your face check your pulse you may be dead.