RE:RE:RE:RE:RE:people have to realize that 250k on contracts are annual I think Reliq was clueless about how their clients were performing with patients. Lousy monitoring system. Probably why Reliq had to start telling shareholders it takes 6 months to get a patient to billable status. Would not be surprized to learn that R&D is up now in part due to fixing the software again. They've done it before. In 2018 when mgmt came clean about no patients boarded and rumors of many software glitches they increased R&D spending big time and spun it as doing updates now that were always planned down the road. What a crock of BS.
One of the things that we've learned that I found very interesting when our care managers started reaching out to patients who are not adherent, so once we contacted the existing clients have gotten permission to contact the patients about adherence, it turned out -- in a large number of the cases, the issue is that the patient had received the hardware, it might have been six or nine months previously. But we're still waiting for a call for their -- from their doctor to teach them how to use the unit or even just tell them, okay, you should start collecting your data. And I'll be checking in on you.
So, there was a little bit of a disconnect between the patient's expectations and the clinicians expectations where the clinicians have kind of thought, that patient will receive the device, they're going to just get started on their own. And the patients thought they really weren't supposed to start until they heard from their clinician.
Qwerty22 wrote "I've got a question for anybody. WRT adherence. Patients onboarded by RHT supposedly had 70% adherence, by clients it was 20%. If that was the cause of the big revenue miss does that mean this problem ran for all of 2022 before they either noticed the problem or managed the fix? What does that say about their problem solving capabilities?"