RE: BPL potential“If the green light on the box we sent you is lit, then I can’t help you,” is what broadband customers have come to expect and hate about their service providers, Darren Dumba told us in a recent interview.
I don't think Dumba has ever actually called Shaw or Telus for technical support.
IMO Shaw provides a very good level, a comprehensive quality of technical support, at least in my experience with them.