Global nutrition company, Herbalife (NYSE: HLF), announced today that
its North American call center has been recognized as a leader in its
field by being placed in the Top 20 of the Top 100 Call Center Award
for 2013 from BenchmarkPortal.
The Top 100 Call Center Award compares the performance of contact
centers throughout North America by evaluating their key metrics against
industry peers. Submissions are grouped into three categories according
to size and compared with its own industry. Entries are all assessed,
validated and approved by certified call center experts, and the
resulting submissions are scored on the basis of both quality and cost
efficiency.
“Herbalife’s ranking in the top 20 of this prestigious list is a
testament to our incredible team of dedicated employees. It is their
focus on delivering the very best experience for our distributors every
time that is at the heart of this award. To be recognized as a leader
amongst our peers is a great accomplishment for all of us,” stated Dawn
Campbell, Herbalife’s vice president, worldwide call center strategy and
distributor services.
Since the Top 100 Call Center Award is based entirely on
statistical comparison with the world’s largest and most respected
database of call center metrics, this competition can objectively
identify centers that are achieving superior results both in financial
and qualitative terms.
“The Herbalife contact center achieved outstanding results when compared
with centers from a wide variety of industries. This award was granted
on the basis of objective, metrics-driven performance and Herbalife
stood tall against its competitors, according to the world’s largest
database of call center metrics. This is not easy to do, and we
congratulate them on their accomplishment,” concluded Bruce Belfiore,
CEO, BenchmarkPortal.
About Herbalife Ltd.
Herbalife Ltd. (NYSE:HLF) is a global nutrition company that sells
weight-management, nutrition and personal care products intended to
support a healthy lifestyle. Herbalife products are sold in more than 80
countries to and through a network of independent distributors. The
company supports the Herbalife Family Foundation and its Casa Herbalife
program to help bring good nutrition to children. Herbalife's website
contains information about Herbalife, including financial and other
information at www.herbalife.com.
About BenchmarkPortal
BenchmarkPortal’s activities began in 1995, and it is now a global
leader in the contact center industry, providing benchmarking,
certification, training, consulting and research. The BenchmarkPortal
team of professionals has gained international recognition for its
innovative approach to best practices for contact centers.
BenchmarkPortal hosts the world’s largest database of contact center
metrics, which is constantly being refreshed with new data.
BenchmarkPortal’s mission is to provide contact center managers with the
tools and information that will help them optimize their efficiency and
effectiveness in their customer communications. For more information,
please call 1-800-214-8929 or visit www.BenchmarkPortal.com.
