In 2013, Progressive® Insurance will open nine new Service Centers
across the country, taking the total count to 63. Progressive is the
only insurance provider with dedicated, wholly-owned Service Centers
offering guaranteed repairs to customers who have a claim. Customers who
choose a Progressive Service Center to manage their repairs get their
vehicles back an average of four days faster than those who go elsewhere.
To make this service available to even more people, Progressive will
open locations all over the country in 2013:
-
Silver Spring, Md.
-
Malvern, Pa.
-
South Plainfield, N.J.
-
Pasadena, Calif.
-
La Vista, Neb.
-
Westwood, Mass.
-
Dayton, Ohio
-
Sacramento, Calif.
-
Baton Rouge, La.
“Nine out of 10 customers who’ve used a Service Center to manage their
repairs would recommend Progressive to a friend or family member,” said
Tricia Griffith, claims group president at Progressive. “Opening these
additional facilities enables more customers across the country to take
advantage of our best customer repair process."
The friendly Progressive employees at the Service Centers coordinate the
entire repair process from start to finish, making it easy. Customers
simply drop off their vehicle at the facility, which has the option to
get a rental car onsite. Progressive guarantees all repairs for as long
as a customer owns or leases their vehicle, even if they move to another
state.
“This service is especially important for our commercial auto small
business customers who rely on vehicles to keep their business going,”
continued Griffith. “If a contractor or landscaper can’t get to their
client’s site, it hurts business. Getting our customers back on the road
is important to us, and our Service Centers provide a unique and
convenient way of processing claims and repairs.”
Service Centers are about more than managing the claims repair process
from end-to-end. Progressive Service Centers are also used for community
events such as car seat safety checks, blood drives and Recycled Rides®,
a National Auto Body Council program where Progressive works with local
body shops to donate refurbished cars to families who need them.
Customers can locate their nearest Service Center at http://claims.progressive.com/
or by calling 1-800-PROGRESSIVE.
About Progressive
The Progressive Group of Insurance Companies makes it easy to
understand, buy and use auto
insurance. Progressive offers choices
so consumers can reach it whenever, wherever and however it’s most
convenient—online at progressive.com, by phone at 1-800-PROGRESSIVE, on
a mobile device or in-person with a local agent.
Progressive offers insurance for personal and commercial autos and
trucks, motorcycles, boats, recreational vehicles and homes. It’s the
fourth largest auto insurer in the country, the largest seller of motorcycle
insurance and a leader in commercial
auto insurance. Progressive also offers car
insurance online in Australia at http://www.progressiveonline.com.au.
Founded in 1937, Progressive continues its long history of offering
shopping tools and services that save customers time and money, like Name
Your Price®, Snapshot®
and Service
Centers.
The Common Shares of The Progressive Corporation, the Mayfield Village,
Ohio-based holding company, trade publicly at (NYSE:PGR).
<div class="copyright">
Copyright Business Wire 2013
</div>