Infosys Wins Global Telecoms Business Innovation Award with BT
LONDON, June 13, 2013: BT's Seamless Desktop program, powered by the Infosys
customer service experience product AssistEdge, has been awarded the
prestigious Global Telecoms Business Innovation Award for 2013 in the Consumer
Service Innovation category.
News Highlights:
* Award presented for Seamless Desktop, a transformational customer service
experience program deployed by Infosys for Openreach, a BT Group company
* Judges cited extraordinary instance of collaboration and innovation coming
together to deliver a superior customer service
* The Infosys AssistEdge customer service experience product is at the core
of delivering a role-based unified view of multiple systems for more than
2,500 advisors at Openreach
* This product, launched in January 2013, transforms contact centers to
deliver an integrated and seamless cross-channel experience to its
customers
Specific benefits experienced by Openreach:
* Reduced call handling time by up to 20 percent
* Reduced approximate case handling time to just 30 seconds from 2.5 minutes
* Resulted in return on investment within six months
* Improved information management of customer service operations and metrics
Quotes:
Phil Townsend, CIO Openreach, Service Management:
"Providing a first-class customer experience is vital to Openreach. AssistEdge
simplified how the service agents navigate multiple systems by creating an
intuitive and unified interface when handling customer calls. Infosys focused
on collaboration and continuous innovation, which ensured the solution exceeded
our expectations and was implemented in a rapid timeframe."
Sanjeev Arya, Associate Vice President, Communications, Media & Entertainment,
Infosys:
"Agility and speed are extremely important in today's highly competitive
market. The AssistEdge product is core to Openreach's transformational
initiative to improve customer service. The product helps operators quickly
realize significant improvements in customer service and agent productivity,
and is enabling our clients to experience meaningful business impact."
Alan Burkitt-Gray, Editor of Global Telecoms Business:
"This is the seventh time we've run our Innovation Awards and each year we've
seen that the industry is working harder and harder to deliver exciting and
innovative services to its customers worldwide. Congratulations to Infosys and
BT. The industry is seeing a wave of innovation which is making a huge
difference, to the companies working in the industry and to all of us in
business and as consumers. They are making such a difference to the world. We
want to celebrate what they are doing."
The Global Telecoms Business Awards, now in their seventh year, acknowledge
innovation and excellence across the worldwide telecommunications industry.
Additional resources
* More information on Infosys AssistEdge, click here
* Infosys AssistEdge drives contact center efficiencies at Openreach, watch
this video
* More information on Infosys communication services offerings, click here
* Future of customer service experience blog
* Future of customer service video
About Infosys
Infosys is a global leader in business consulting and technology solutions. As
a proven partner focused on building tomorrow's enterprise, Infosys enables
clients in more than 30 countries to outperform the competition and stay ahead
of the innovation curve. Ranked in the top tier of Forbes' 100 most innovative
companies, Infosys - with $7 billion in annual revenues and 150,000+ employees
- provides enterprises with strategic insights on what lies ahead. We help
enterprises transform and thrive in a changing world through strategic
consulting, operational leadership, and the co-creation of breakthrough
solutions, including those in mobility, sustainability, big data, and cloud
computing. Visit www.infosys.com to see how Infosys (NYSE: INFY) is Building
Tomorrow's Enterprise® today.
Safe Harbor
Certain statements in this release concerning our future growth prospects are
forward-looking statements, which involve a number of risks and uncertainties
that could cause actual results to differ materially from those in such
forward-looking statements. The risks and uncertainties relating to these
statements include, but are not limited to, risks and uncertainties regarding
fluctuations in earnings, fluctuations in foreign exchange rates, our ability
to manage growth, intense competition in IT services including those factors
which may affect our cost advantage, wage increases in India, our ability to
attract and retain highly skilled professionals, time and cost overruns on
fixed-price, fixed-time frame contracts, client concentration, restrictions on
immigration, industry segment concentration, our ability to manage our
international operations, reduced demand for technology in our key focus areas,
disruptions in telecommunication networks or system failures, our ability to
successfully complete and integrate potential acquisitions, liability for
damages on our service contracts, the success of the companies in which Infosys
has made strategic investments, withdrawal or expiration of governmental fiscal
incentives, political instability and regional conflicts, legal restrictions on
raising capital or acquiring companies outside India, and unauthorized use of
our intellectual property and general economic conditions affecting our
industry. Additional risks that could affect our future operating results are
more fully described in our United States Securities and Exchange Commission
filings including our Annual Report on Form 20-F for the fiscal year ended
March 31, 2013 and on Form 6-K for the quarter ended June 30, 2012, September
30, 2012 and December 31, 2012.These filings are available at www.sec.gov.
Infosys may, from time to time, make additional written and oral
forward-looking statements, including statements contained in the company's
filings with the Securities and Exchange Commission and our reports to
shareholders. The company does not undertake to update any forward-looking
statements that may be made from time to time by or on behalf of the company.
For Further information please contact:
Asia Pacific EMEA The Americas
Abhijith Karthikeya D Paul de Lara Danielle D'Angelo
Infosys, India Infosys, UK Infosys, US
Phone: +91 80 41563373 Phone: +44 2075162748 Phone: +1 925 719 7602
Abhijith_damodar@infosys.com Paul_deLara@infosys.com Danielle_Dangelo@infosys.com