NTT
America, a global IT infrastructure services provider and
wholly-owned subsidiary of NTT
Communications Corporation (NTT Com), the data, cloud and
international communications business within NTT
(NYSE: NTT), today announced the expansion of its NTel
Ops automated infrastructure management service and the launch of
MPLS-grade NTel
VPN. NTel Ops delivers automated remote monitoring of NTT
Communications’ Managed Private Networks, as well as third-party
networks, and now a widely expanded range of IP-enabled communication
devices. That expanded scope enables NTel Ops to support full IT
outsourcing. With full-mesh network capability and QoS functionality,
NTel VPN enables cost-effective and quick-to-install connectivity,
backed by the management and remediation systems of NTel Ops.
@NTT_America expands NTel Ops automated infrastructure mgmt service &
launches #MPLS-grade NTel #VPN: http://ow.ly/nGgy6
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NTel Ops Expands Device Management Scope
NTT America has expanded the range of devices covered by its NTel
Ops automated infrastructure management service. NTT America
launched NTel Ops in July 2012 with availability across both NTT
Communications’ Managed Private Networks and the networks of
providers that NTT America manages on behalf of enterprise clients. NTel
Ops initially focused on driving autonomic-based remediation and
operational efficiencies on network-type devices, such as routers that
connect to NTT Communications’ global networks. In April 2013, NTT
America expanded the capability of NTel Ops to include management of any
type of device that is accessible via IP. This dramatic extension of
hardware and software configuration items enables NTT America to provide
full IT service management outsourcing via NTel Ops.
NTel
Ops leverages automated expert systems to proactively monitor and
resolve incidents across a client’s global IT infrastructure, no matter
how complex or heterogeneous, creating maximum operational efficiency
and significant cost savings for the client. Common network problems are
proactively detected and remediated autonomically, in minutes, without
human intervention. Outcomes are consistent, predictable and free from
human error. When a problem cannot be resolved without human
intervention, the expert system automatically escalates the problem to
the appropriate NTT America engineer. Within complex enterprise IT
environments, correctly routed tickets decrease the mean time to repair
(MTTR), support Service Level Agreements (SLAs), and help ensure
24X7X365 network uptime.
NTT America’s NTel Ops Managed Service:
Follows ITIL® best practices – NTel Ops managed
service aligns with the Information Technology Infrastructure Library v3
(ITIL-v3) framework for service delivery and service support, and is
tiered accordingly.
Creates business value – NTel Ops relieves talented enterprise
engineers from the burden of daily Level 1 and Level 2 network
monitoring and management, giving them more time to provide value-added
services.
Delivers faster response – NTel Ops supports enterprise
requirements for the highest levels of network performance by
proactively detecting, escalating, and resolving incidents more quickly
than in the traditional manual approach.
Reduces Total Cost of Ownership (TCO) – NTel Ops enables
companies to convert capital expenditures on management systems into
operating expenditures on management services; decrease operating
expenditures by eliminating human error and improving response time; and
reduce technical training, and domestic and offshore labor costs for
day-to-day network management through automation of business processes.
Increases visibility with new portal – NTel Ops’ online
management portal gives businesses a transparent, real-time view into
the health of their IT environment, including reports measuring SLAs
against objectives and other critical network utilization and
performance reports.
NTel VPN Powered by NTel Ops and Full Mesh
NTel
VPN is a managed global connectivity solution that provides flexible
service design and centrally delivered, automated service transition and
operations. Service design flexibility includes multiple connectivity
types in 211 countries, fully managed or co-managed environments, and
options to be a standalone network or coexist with MPLS as a backup
and/or live network. The service’s MPLS-grade VPN with full-mesh
capability avoids the configuration complexity of traditional IPSec VPN
by dynamically setting up VPN tunnels. Powered by NTel
Ops, NTel VPN applies this full mesh capability in a standardized
format across the customer environment by leveraging automation to
deliver zero-touch provisioning, automated monitoring and triage.
Designed primarily for small- to medium-sized enterprise offices
deployed in multiple geographies, NTel
VPN delivers secure virtual private connections over the Internet in
a standardized fashion. NTel
Ops-backed monitoring and management provides the capability for
quick troubleshooting and rapid problem resolution, and centralized
deployment capabilities enable quick setup for new office/remote office
scenarios. NTel VPN is an ideal connectivity service for companies that
are involved in mergers and acquisitions (M&A) activities and therefore
need to quickly add new offices to the corporate network; companies with
many smaller, branch offices; and companies that utilize consultants who
are only at certain locations for contracted periods of time and need to
spin up/down quickly with MPLS-grade sites. Flexible design options can
be tailored to enterprise requirements. When purchasing NTel VPN, IT
decision makers will benefit from the automatic addition of NTel Ops
which allows them to easily add more device management to the total IT
services management scope at no extra cost. NTel VPN went live in
January 2013 and has been officially available for service since June
2013.
Supporting Quote
“As part of the largest telecommunications company in the world, NTT
America is committed to expanding the reach of ground-breaking automated
expert systems available to NTel Ops customers and launching innovative
services such as NTel VPN,” said Michael DeVito, Executive Vice
President, Global Solutions, NTT America. “By expanding the device range
of NTel Ops, we are now capable of driving a fuller suite of
efficiencies in IT departments of varying sizes and operations; and NTel
VPN is a cost-effective network connectivity solution that looks and
feels just like a higher-grade MPLS solution, but is Internet-driven to
reduce costs.”
Editor’s Note
NTT Communications welcomes press, analysts, bloggers and other
interested parties to use and reference our content with proper
attribution, for example “source: NTT Communications.”
About NTT Communications
NTT Communications provides consultancy, architecture, security and
cloud services to optimize the information and communications technology
(ICT) environments of enterprises. These offerings are backed by the
company’s worldwide infrastructure, including leading global tier-1 IP
network, Arcstar Universal One™ VPN network reaching over 160
countries/regions, and over 140 secure data centers. NTT Communications’
solutions leverage the global resources of NTT Group companies including
Dimension Data, NTT DOCOMO and NTT DATA.
www.ntt.com
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