China
Eastern Airlines (“China Eastern”) has selected NCR
Corporation, the global leader in consumer transaction technologies,
to provide 40 additional self-service check-in kiosks, as well as
multi-vendor, on-site support services for its entire fleet of 130
airline check-in kiosks. This includes NCR-branded kiosks and those made
by another technology company, making NCR the largest airport check-in
solution provider for the carrier.
China Eastern is expanding NCR self-service check-in for domestic
airports, including Shanghai, Hefei, Lanzhao, Taiyuan and Nanchang. The
airline is also extending the convenience of self-service check-in to
off-site locations, including Xian Xianyang Aviation Hotel and the
carrier’s ticketing office in Lanzhou. This further enhances the
passenger experience by bringing the convenience of self-service
check-in, upgrades and other services to passengers before they arrive
at the airport. Off-site access also reduces lines and wait times for
passengers at the airport.
China Eastern selected NCR for its IT support service network in China,
which includes parts depots and warehouses enabling NCR to provide
efficient and fast on-site support and parts recovery services to its
kiosks around the country.
“China Eastern’s strategy has been to continually improve the customer
experience and NCR has increasingly been utilized to bring that goal to
fruition, not only through our solution but also services,” says Tyler
Craig, NCR Travel vice president and general manager. “We are
particularly excited to extend NCR’s leading multi-vendor service
capabilities to the travel industry in China for the very first time. We
will continue to focus on delivering quality solutions and services to
maintain high customer satisfaction and make our customers’ lives
easier.”
The kiosks also feature NCR’s patented two-sided thermal paper
technology, saving up to 40 percent on paper costs, reducing staff
workload for paper replenishment and facilitating group check-in. The
kiosks also read mobile barcodes, drivers’ licenses and passports,
making the check-in process even easier and giving China Eastern the
potential to develop paperless self-service check-in in the future. All
additional kiosks are expected to be installed in the third quarter.
China Eastern currently runs on the CUSS (“Common Use Self-Service”)
platform and applications provided by TravelSky Technology Limited
(“TravelSky”), the chief information technology provider of China’s air
travel industry. NCR TouchPort kiosks passed the self-check-in
compliance tests of TravelSky in May 2011, verifying that NCR kiosks are
fully compatible with China Eastern’s self-check-in system.
Today NCR provides airport check-in solutions for three of the top five
airlines worldwide.
About China Eastern Air Holding Company
China Eastern Airlines Corporation Limited has its headquarter located
in Shanghai. As one of the three major airlines in mainland China, it
flies a fleet of more than 430 long-haul and short-haul aircraft with an
average age of less than seven years, China Eastern serves nearly 80
million travelers annually and ranks among the world’s top 5 airlines in
terms of passenger transportation volume. As an official member of
SkyTeam, China Eastern has extended its flight network from Shanghai to
1000 cities in 187 countries via close cooperation with SkyTeam member
airlines. Members of Eastern Miles can participate in the mileage
accumulate and redeem program, enjoy member benefits and use any one of
the 525 VIP lounges across the world within all 19 SkyTeam member
airlines.
China Eastern has been striving to become a super excellent aviation
service integrator to win “staff devotion, customers’ loyalty,
shareholders’ satisfaction and public trust”.
As the end of 2012, China Eastern has been rewarded the “Golden Ting
Award” by China Capital Market Annual Conference 2012, been recognized
as one of the 50 most valuable Chinese brands by WPP and been ranked
among the top ten of FORTUNE China CSR Ranking 2013.
With the concept of “World-class hospitality with Eastern charm”, China
Eastern will create splendid travel experiences for global customers
with an “accurate, delicate and precise” service quality.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 300 million transactions daily across
the retail, financial, travel, hospitality, telecom and technology
industries. NCR solutions run the everyday transactions that make your
life easier.
NCR is headquartered in Duluth, Georgia with over 26,000 employees and
does business in 180 countries. NCR is a trademark of NCR Corporation in
the United States and other countries.
Web site: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation
Copyright Business Wire 2013