For the second consecutive year, Cigna's (NYSE:CI) open access-type
health plans, which include Cigna's Preferred Provider Organization
(PPO) and Open Access Plus (OAP) health plans, are the top-ranked among
similar plans in Illinois*, according to National Committee for Quality
Assurance’s (NCQA’s) Private Health Insurance Plan Rankings 2013-2014**.
The rankings are based on NCQA's measurement of a health plan's
performance in three categories: improving health care quality,
providing responsive customer service and achieving high scores on NCQA
accreditation surveys.
“The majority of our customers in Illinois are enrolled in our open
access plan, so we are pleased that the plan performed well in the
rankings,” said Sue Podbielski, Cigna's Chicago-based president and
general manager for Midwest markets. "Rankings such as NCQA’s give us
important insights into our areas of strength, such as our 24x7 customer
service and our health management programs, and also help identify areas
where we can continue to improve.”
NCQA is a private, non-profit organization dedicated to improving health
care quality. NCQA accredits and certifies a wide range of health care
organizations. It also recognizes clinicians and practices in key areas
of performance. NCQA’s Healthcare Effectiveness Data and Information Set
(HEDIS®) is the most widely used performance measurement tool in health
care.
The rankings are based on the voluntary submission of health care
quality results as measured through HEDIS®, customer service scores
based on customer surveys through Consumer Assessment of Healthcare
Providers and Systems (CAHPS®) and participation in NCQA’s accreditation
program for health plans. More information on the rankings is available
at www.ncqa.org
In total, some 569 private health plans are included in the rankings;
484 are given a numerical ranking by NCQA. The rankings included the PPO
and Open Access Plus plans from Cigna Health and Life Insurance Company
and Connecticut General Life Insurance Company in Illinois.
*NCQA’s Private Health Insurance Plan Rankings 2012-2013 and NCQA’s
Private Health Insurance Plan Rankings 2013-2014
**The national ranking for Cigna Health and Life Insurance Company
and Connecticut General Life Insurance Company in Illinois is 109.
About Cigna
Cigna Corporation (NYSE: CI) is a global health service company
dedicated to helping people improve their health, well-being and sense
of security. All products and services are provided exclusively by or
through operating subsidiaries of Cigna Corporation, including
Connecticut General Life Insurance Company, Cigna Health and Life
Insurance Company, Life Insurance Company of North America and Cigna
Life Insurance Company of New York. Such products and services include
an integrated suite of health services, such as medical, dental,
behavioral health, pharmacy, vision, supplemental benefits, and other
related products including group life, accident and disability
insurance. Cigna maintains sales capability in 30 countries and
jurisdictions, and has approximately 80 million customer relationships
throughout the world. To learn more about Cigna®, including links to
follow us on Facebook or Twitter, visit www.cigna.com.
Copyright Business Wire 2013