Oracle OpenWorld 2013 – Rimini Street, Inc., the leading
third-party maintenance and support provider for enterprise software,
including SAP AG’s (NYSE:SAP) Business
Suite and BusinessObjects
software and Oracle Corporation’s (NYSE:ORCL) Siebel,
PeopleSoft,
JD
Edwards, E-Business
Suite, Oracle
Database and Hyperion
software, today announced the expansion of its maintenance and support
services to cover Oracle’s Retail products, specifically starting with
support for several of the acquired Retek applications. Driven by high
demand from licensees for retail-specific software support, Rimini
Street Support for Oracle Retail is available immediately and includes
the same innovative, high-value services, such as 30-minute guaranteed
response time from a named Primary Support Engineer (PSE) and
performance support, that have made Rimini Street the leading
third-party enterprise software support program for Oracle and SAP
products.
Rimini Street Support Services for Oracle Retail Products
Oracle Retail licensees who switch their annual support to Rimini
Street, starting with those running select Retek and related
applications, can achieve up to 90 percent savings in overall support
costs, including the same 50 percent savings in annual support fees that
Rimini Street enterprise application software support clients enjoy
today. Rimini Street Support for Oracle Retail offers support for
several Retek products, including:
-
Merchandising Operations Management (MOM)
-
Merchandise Planning & Optimization
-
Supply Chain Planning and Execution
Rimini Street Offers Award-Winning Service to Oracle Retail Licensees
Running Retek
As the industry-leading, award-winning third-party software support
provider recognized by top analyst firms and media alike, including The
Stevie® Awards , CIO and InformationWeek, Rimini Street
delivers service features that have made it the support provider of
choice for nearly 700 organizations around the world – including many of
the world’s leading retailers. Rimini Street’s award-winning service
includes:
-
50 percent annual fee savings compared to the software vendor
-
Support for a minimum of 10 years for existing releases without
required upgrades
-
Named, local Primary Support Engineer (PSE) assigned to each client
-
24/7 support coverage with 30-minute-or-less guaranteed response by a
senior engineer
-
Named account managers assigned to each client
-
Flexible contract options
In addition to significant savings of up to 90 percent in total support
costs and innovative support program features, licensees who use Rimini
Street for combined support of their Oracle Retail and Oracle or SAP
enterprise applications will also benefit from an integrated service
offering with deeper interoperability and configuration support between
the retail product and other applications, all from a single provider.
Moreover, Oracle licensees are switching to Rimini Street support for
its innovative, premium-level service, which includes a named Primary
Support Engineer (PSE) assigned to each client, 24/7 support coverage,
30-minute guaranteed response times, support for customizations at no
additional fee and support for a minimum of 10 years for existing
releases without required upgrades.
Proven Third-Party Support Leader Expands into Industry Applications
With a proven service delivery track record of more than eight years,
Rimini Street is the industry’s recognized leader in third-party
enterprise software support. Nearly 700 organizations in 70+ countries,
including 75 of the Fortune 500, 16 of the Global 100, as well as
midmarket and public sector organizations have selected Rimini Street to
receive mission-critical support and updates needed to successfully
process billions of dollars in transactions a month, while enjoying a
much more responsive support model.
Based on strong demand from existing and prospective clients, Rimini
Street’s new Support for Oracle Retail offering builds on the Company’s
large and growing retail industry client base. The retail industry is
one of Rimini Street’s top-performing sectors, in terms of market
penetration.
Dave Rowe is a 25-year veteran of the enterprise software support
industry and senior vice president, chief marketing officer at Rimini
Street. Prior to Rimini Street, he oversaw the market strategy for
several industry sectors at PeopleSoft, Inc. (now part of Oracle),
including the retail sector.
“I have experienced first-hand how the retail industry is focused on
delivering value to customers, and I am pleased that we are offering our
first industry-specific support offering, Rimini Street Support for
Oracle Retail, to help retailers meet both their IT support and cost
management challenges,” said Rowe. “This launch is the first step in
Rimini Street’s expansion to provide support for a broader array of
industry-specific applications that represent more than $25 billion in
annual support fees paid to software vendors. We look forward to helping
Oracle Retail licensees save up to 90 percent in total support costs and
gain ultra-responsive support for their core ERP and Retek products.”
About Rimini Street, Inc.
Rimini Street is the leading third-party provider of enterprise software
support services. The company is redefining enterprise support services
with an innovative, award-winning program that enables Oracle and SAP
licensees to save up to 90 percent on total support costs over a decade,
including saving 50 percent on annual support fees. Clients can remain
on their current software release without any required upgrades or
migrations for at least 10 years. Hundreds of global, Fortune 500,
midmarket, and public sector organizations from virtually all industries
have selected Rimini Street as their trusted, independent support
provider. To learn more, please visit www.riministreet.com or
call within the USA 888-870-9692 or internationally +1 702-839-9671.
Rimini Street and the Rimini Street logo are trademarks of Rimini
Street, Inc. All other company and product names may be trademarks of
their respective owners. Copyright © 2013. All rights reserved.
Copyright Business Wire 2013