Aqua Pennsylvania, Inc. (Aqua) was recognized today by the Community
Action Agency of Delaware County (CAADC) for outstanding service
associated with its customer assistance program, Helping Hand. Aqua
President Steve Tagert accepted the award presented by CAADC CEO Edward
Coleman at CAADC’s annual luncheon in Springfield, Delaware County.
Helping Hand is a unique, multi-faceted, customer assistance program
that helps financially challenged customers pay down arrears and ensure
their water isn’t turned off. It is unique because, unlike many customer
assistance programs, eligibility is not solely based on income. “Our
Helping Hand program provides eligible customers with conservation
information and actual resources to help them reduce their water usage
and their bills,” explained Tagert. Aqua provides a conservation kit
with leak-detection tablets, a low-flow shower head, low-flow aerators
for kitchen faucets, and more. Customers who agree to payment
arrangements and make their payments on time are given an opportunity to
earn a monthly credit toward their arrears.
“For the past 20 years, our Helping Hand partnership has benefited
nearly 5,000 needy residents right here in Delaware County as well as
several others throughout the state,” said Coleman. “In addition, the
utility has been a steadfast financial supporter of the Community Action
Agency of Delaware County, Inc. Aqua is an excellent example of how the
private sector can positively impact the quality of life in Delaware
County, and we are proud to honor them for their commitment.”
“We are honored and humbled to receive this recognition from CAADC,
which has been our partner in this program since we founded it nearly 20
years ago in 1994, said Tagert. “In southeastern Pennsylvania, where the
program began, CAADC has managed the program and has since expanded
their role to be a liaison between Aqua and other service agencies that
administer the program to our customers throughout other parts of the
state. CAADC could just as easily be recognizing themselves for the
great work they do as our partners in this program.”
Aqua Pennsylvania serves approximately 1.4 million people in 31 counties
throughout Pennsylvania.
WTRG
Copyright Business Wire 2013