Enterprise Connect 2014 - 8x8, Inc. (NASDAQ:EGHT),
a provider of cloud-based unified
communications, contact center and collaboration solutions, today
introduced two new Virtual Office service enhancements that support the
complex scalability and internal communications requirements of its
growing midmarket and distributed enterprise customer base.
8x8 Branch Office is a new Virtual Office feature that allows
customers to segment their primary 8x8 cloud-based PBX to unique
physical or logical branch offices, while still keeping those individual
locations fully integrated into a single unified communications
platform. System administrators are able to quickly and easily define a
branch office and associate extensions from their corporate directory to
that location or group. This feature is especially useful for companies
with multiple geographically dispersed regional or global offices.
Customers no longer need to purchase, install and maintain disparate and
expensive on premise PBX equipment for their corporate headquarters and
each of their individual branch locations.
“Branch Office is a perfect example of how the cloud technology inherent
in the 8x8 Virtual Office communications solution can be put to work to
support an organization’s strategic business processes and goals,” said
8x8 CEO Vik Verma. “In this instance, rapid deployment and scalability,
characteristics many of our midmarket and distributed enterprise
customers choose us for, is easily achieved using our cloud-based
service delivery model which also carries the added bonus of requiring
very little oversight on the part of an organization’s internal IT
staff.”
Branch Office enables Virtual Office customers to:
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Define unique branch office instances.
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Quickly associate a receptionist for each branch office.
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Easily assign an auto attendant and unique call flows for each
branch office.
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Allow callers to opt out of leaving a voicemail and go back to the
branch receptionist, or any other administrator defined extension.
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Eliminate the need for multiple PBXs while providing overall enhanced
call flow and better caller experience.
8x8 also announced Virtual Office Switchboard Pro, a powerful,
web-based, multi-faceted offering that streamlines call routing and
management capabilities for receptionists and other front office users.
Switchboard Pro enables the receptionist to view real-time “presence” of
all users, corporate-wide or within a branch office, all on their
computer screen. This tool allows them to manage multiple incoming
calls, and quickly apply call treatment options such as Call Park
(public, Branch, or extension), Hold, and Call Transfer to an extension
or directly to voicemail, all with the click of a mouse. Switchboard Pro
also provides a platform to coordinate call coverage with other
receptionists when on a break and toggle to auto attendant when no
receptionist is available. Switchboard Pro can handle more active
simultaneous calls than a telephone alone. Incoming calls can be
answered from either the Switchboard application or from a physical
handset
8x8's cloud-based software platform provides a comprehensive and easy to
use suite of unified communications and collaboration services. In
addition to replacing traditional solutions with more cost effective,
flexible alternatives, 8x8 solutions address critical challenges faced
by many businesses today such as managing globally distributed
workforces and mobile devices, maintaining business continuity, and
integrating with core enterprise applications and IT systems.
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and reliable
cloud-based unified
communications and contact center solutions to more than 36,000
small, midsize and distributed enterprise organizations operating in
over 40 countries across six continents. 8x8's out-of-the-box cloud
solutions replace traditional on-premise PBX hardware and software-based
systems with a flexible and scalable Software as a Service (SaaS)
alternative, encompassing cloud business phone service, contact center
solutions, and web conferencing. For additional information, visit www.8x8.com, or
www.8x8.com/UK or connect with 8x8
on Google+, Facebook, LinkedIn and Twitter.
Copyright Business Wire 2014