NCR
Corporation (NYSE: NCR), the global leader in consumer transaction
technologies, announced today that Lloyds Banking Group selected NCR
SelfServ™ cash dispense and cash deposit ATMs to upgrade over 1,200
ATMs in the U.K. The new solutions replaced legacy ATMs used by Lloyds
Bank, Halifax, Bank of Scotland and TSB for more than a decade,
improving availability and banking services for consumers. The new ATMs
feature bigger screens, voice guidance for visually impaired customers
and two-sided thermal receipt printing. This is also the first
installation of contactless card readers in ATMs in the U.K., providing
Lloyds Banking Group with the ability to activate that service when they
wish.
Lloyds Banking Group selected NCR to modernize its ATM estate as the
solutions have more effective upgrade capabilities and include the
latest technology. The new ATMs will allow Lloyds Banking Group to
innovate in the future without having to invest in replacements. The
SelfServ ATMs include larger 15-inch screens, designed to create a
bigger visual impact on the street, with faster service and a more
engaging experience for consumers. In the future, the contactless card
capabilities will allow customers to carry out small transactions
quickly and securely, thereby decreasing transaction time, cutting down
queues and improving service. In addition, the new NCR SelfServ ATMs are
Windows 7 certified - an important feature with Windows XP support from
Microsoft ending this month.
“Consumers are increasingly aware of the value that technology can
provide when they bank with us and demand a compelling experience,” said
Gillian Sephton, head of ATM channel and branch security at Lloyds
Banking Group. ”We have a long history with NCR, and this deal is
testament to that relationship. We are delivering on the expectations of
our customers through this ATM real estate upgrade. Moving to NCR
SelfServ ATMs provides us with the flexibility we need as we invest in
the future for our customers.”
Over 1,200 NCR SelfServ 22, NCR SelfServ 25 and NCR SelfServ 34 ATMs
replaced legacy ATMs that have reliably served Lloyds Banking Group
customers for up to 20 years. The deal included NCR installation
services and second line maintenance, ensuring longevity. As NCR seeks
to make life easier for customers, such as Lloyds Banking Group, and the
consumers and businesses that use their facilities, the installations
were conducted at night to reduce disruption.
”Time-starved consumers want quick, secure access to banking services
and technology, such as ATMs, providing them with choices that can make
their lives better,” said Rachel Nash, director of financial services at
NCR U.K. “This new breed of ATM achieves that by improving the consumer
experience with better access for the visually-impaired, queue-reducing
measures, such as contactless readers, and bigger screens which respond
quickly to commands. What works for consumers will also provide huge
benefits for financial institutions, such as Lloyds Banking Group, as
they seek to run their business more effectively and improve services.”
Lloyds Banking Group was the first U.K. customer to deploy NCR SelfServ
ATMs when they were launched in 2008. NCR SelfServ ATMs have been
purchased in more than 130 countries around the world, making it the
most successful ATM launch in the company’s history. NCR has led the
world in ATM shipments for 27 consecutive years.
Migration to Windows 7 will be a necessity for financial institutions,
such as Lloyds Banking Group, in 2014. The move is also an opportunity
for greater security and regulatory compliance, and allows financial
institutions to reduce costs in the long term as XP support and
resources become limited and therefore more expensive. More important is
the improved customer experience that Windows 7 will enable through
features that include gesture and multi-touch control. For more detail
on Windows 7 migration on NCR ATMs read this white
paper.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 485 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries.
Web site: www.ncr.com
Twitter:
@NCR_UK,
@NCRCorporation
Facebook:
www.facebook.com/ncrcorp
LinkedIn:
www.linkedin.com/company/ncr-corporation
YouTube:
www.youtube.com/user/ncrcorporation
Copyright Business Wire 2014