NTT
Communications Corporation (NTT Com), the ICT solutions and
international communications business within the NTT (NYSE:NTT) Group,
announced today that the company and its “Arcstar
Universal One” global VPN service earned “World Class” Customer
Satisfaction based on predicted organic growth and overall customer
satisfaction in the recently published “Voice of the Customer: Global
Data VPN, Issue 16,” a benchmarking report by UK marketing services firm
Ocean82, Ltd.
According to Ocean82 Chief Executive Officer Janet Watkin: “Today’s
network service providers are facing the toughest competition ever and
it is increasingly important to better meet and satisfy customer needs
by implementing a competitively superior customer – value delivery
system. NTT Com has demonstrated that they are delivering a superior
value package overall to customers for global data VPN and related
services by exceeding the Ocean82 resilience benchmark that predicts
sustainable competitive advantage.”
NTT Com’s outstanding level of customer satisfaction is also reflected
in the 15 Gold Awards it received among 41 areas of measurement. In
addition, NTT Com earned a World Record for achieving the highest level
of billing accuracy in the history of Ocean82’s program of continuous
research and analysis.
Ocean82 evaluated customer satisfaction levels among eight major global
telecom operators, the others including AT&T, BT, Cable & Wireless,
Orange Business, T-Systems, Telefonica and Verizon. The methodology
involved interviewing decision-makers, influencers and end users at more
than 1,000 multinational companies. The report considered not only major
categories of customer service, but also 32 related service attributes.
NTT Com has been enhancing its global data communications services by
raising the quality of its cloud-based VPN service, Arcstar Universal
One, and through efforts such as its Arcstar
Carrier Forum, an international conference organized annually for
partner carriers to discuss strategies for strengthening Arcstar-branded
managed network services offered to multinational corporations. The
company is deeply committed to providing superior ICT services.
NTT Com is in the highest position in Ocean 82’s Crystal Ball: http://www.ntt.com/release/monthNEWS/detail/20140509a.html
World
Class logo: http://www.ntt.com/release/monthNEWS/detail/20140509b.html
GOLD
AWARD logo: http://www.ntt.com/release/monthNEWS/detail/20140509c.html
World
Record logo: http://www.ntt.com/release/monthNEWS/detail/20140509d.html
About NTT Communications Corporation
NTT Communications provides consultancy, architecture, security and
cloud services to optimize the information and communications technology
(ICT) environments of enterprises. These offerings are backed by the
company’s worldwide infrastructure, including leading global tier-1 IP
network, Arcstar Universal One™ VPN network reaching 196
countries/regions, and over 150 secure data centers.
www.ntt.com | Twitter@NTT
Com | Facebook@NTT
Com | LinkedIn@NTT
Com
About Ocean82
Ocean82 is an established marketing services firm specializing in
benchmarking the customer service experience for the information &
communication technologies industry. It is known for its track record in
"Voice of the customer" analysis of competitive positioning, business
strategy, branding, post-purchase care, channel management and pre-sales
support, among other areas. It has experience in 30 countries and 10
languages, often making Ocean82 the first-choice supplier for
organizations requiring international marketing research and analysis
covering emerging technologies. www.ocean82.com
Copyright Business Wire 2014