8x8, Inc. (NASDAQ:EGHT), a provider of cloud-based contact center,
collaboration and unified communications services, today announced it
has been named a recipient of the Ventana Research 2014 Business
Technology Leadership Award for the deployment of its Virtual Contact
Center solution by a multi location human resources outsourcing
organization.
The Ventana Research Business Technology Innovation Awards
recognize technology vendors and their customers that are most notably
improving the effectiveness of people and processes through use of
innovative technologies.
"Congratulations 8x8 for your Technology Leadership Award in the
category of business and social collaboration," said Mark Smith, CEO and
chief research officer at Ventana Research. "The importance of helping
organizations collaborate in dialogue with their customers is essential
to the success of every organization and your continued investments in
interactions is exemplary."
8x8’s cloud-based, omnichannel Virtual Contact Center solution enabled
its customer to build a consistent telephony and agent environment
across the entire enterprise, allowing the company to put standard
procedures and processes in place that made efficient onboarding of new
customers and rapid training of agents a significant differentiator.
“We are gratified to know that our secure, reliable and scalable
cloud-based contact center solution helped our customer make dramatic
improvements to their business processes and outcomes,” said 8x8 CEO Vik
Verma. “Many organizations don’t realize what a stifling effect old
school approaches to IT and communications can have. The decision to
build processes around the 8x8 Virtual Contact Center solution to make
flexibility and speed of implementation a significant differentiator is
a model other organizations can follow to revolutionize and grow their
own businesses.”
The Ventana Research Technology Leadership Awards, the largest business
and technology leadership awards program in the industry, cover 27
categories spanning from big data to mobile technology to CIO and CFO
awards. Submissions were evaluated by Ventana Research based on an
established set of awards program criteria; these can be seen at www.ventanaresearch.com/awards.
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and reliable
cloud-based unified communications and virtual contact center solutions
to more than 40,000 small, midsize and distributed enterprise
organizations operating in over 40 countries across six continents.
8x8's out-of-the-box cloud solutions replace traditional on-premise PBX
hardware and software-based systems with a flexible and scalable
Software as a Service (SaaS) alternative, encompassing cloud business
phone service, contact center solutions, and web conferencing. For
additional information, visit www.8x8.com, or
www.8x8.com/UK or connect with 8x8
on Google+, Facebook, LinkedIn and Twitter.
Copyright Business Wire 2014