News Press Releases

Macy's and Bloomingdale's Partner with zTailors to Offer Customized Alterations of Online Purchases

M | June 1, 2015

Macy’s, Inc. (NYSE:M) today announced that it has signed an agreement with zTailors, the first-ever nationwide on-demand digital tailor network, to provide customized alterations services for customers who buy men’s and women’s garments online.

zTailors is now being piloted for macys.com and bloomingdales.com customers in the Los Angeles area, with additional pilots to begin later this month in metro New York City, San Diego and San Francisco, as well as in the states of Washington, Oregon and Florida. It will be expanded into additional markets this summer and be available nationwide by early fall 2015. Macy’s and Bloomingdale’s are the exclusive department store partners with zTailors.

The process is simple:

When making an online purchase of a garment that may require alteration (such as a dress, suit, dress shirt, jacket, blazer, coat or jeans), customers who live or work in a designated service area can click to request tailoring and book an experienced, pre-qualified tailor in their area.
Once the item purchased online is delivered to the customer, the tailor visits the customer’s home or office for a fitting and wardrobe consultation.
Within a week or less, the tailor performs the alteration and delivers the item back to the customer. The charge, which varies by type of service, is similar to the rates for alterations in a Macy’s or Bloomingdale’s store.
Once the altered item is returned by the tailor, the customer tries on the garment. Any re-dos are complimentary.

“This is a great example of the outstanding omnichannel shopping experience we are delivering today at Macy’s and Bloomingdale’s,” said R.B. Harrison, Macy’s, Inc. chief omnichannel officer. “With zTailors, our online customers can receive the same professional and personalized service they have come to expect from our stores. For those customers who prefer to purchase online, this is a convenient way to look their best at a fraction of the cost of custom clothing.”

All zTailors are carefully selected, including a screening and certification process, so customers can trust they are receiving expert service from highly trained and extensively experienced professionals.

“With zTailors and Macy’s, Inc., our first retail partner, we are launching a retail industry-leading innovation on a unique platform. zTailors was built on the premise that well-tailored clothes should be accessible to everyone,” said George Zimmer, zTailors founder and chairman. “With a nationwide network of skilled and experienced tailors, zTailors fills an unmet need in the marketplace, providing expert craftsmanship and excellent, personalized service to both men and women, so they can look their best and be their best.”

About zTailors

Founded in 2014, zTailors, a George Zimmer Company, is the first-ever national network of on-demand tailors for both men and women. zTailors allows anyone with a computer or smartphone to schedule a personal tailor to their home or office to receive high-quality alterations at affordable prices. With a network of hundreds of highly skilled tailors who are passionate about their profession, zTailors celebrates the craft and recognizes tailors for the skilled artisans that they are. zTailors is currently available in over 50 markets with plans to expand nationwide by the end of 2015. Customers can book an in-home or in-office fitting by calling 1-844-982-4567 or visiting www.ztailors.com.

About Macy’s, Inc.

Macy’s, Inc., with corporate offices in Cincinnati and New York, is one of the nation’s premier retailers, with fiscal 2014 sales of $28.105 billion. The company operates about 885 stores in 45 states, the District of Columbia, Guam and Puerto Rico under the names of Macy’s, Bloomingdale’s, Bloomingdale’s Outlet and Bluemercury, as well as the macys.com, bloomingdales.com and bluemercury.com websites. Bloomingdale’s in Dubai is operated by Al Tayer Group LLC under a license agreement.

All statements in this press release that are not statements of historical fact are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Such statements are based upon the current beliefs and expectations of Macy’s management and are subject to significant risks and uncertainties. Actual results could differ materially from those expressed in or implied by the forward-looking statements contained in this release because of a variety of factors, including conditions to, or changes in the timing of, proposed transactions, prevailing interest rates and non-recurring charges, competitive pressures from specialty stores, general merchandise stores, off-price and discount stores, manufacturers’ outlets, the Internet, mail-order catalogs and television shopping and general consumer spending levels, including the impact of the availability and level of consumer debt, the effect of weather and other factors identified in documents filed by the company with the Securities and Exchange Commission.

(NOTE: Additional information on Macy’s, Inc., including past news releases, is available at www.macysinc.com/pressroom).