NTT Communications' Global Data VPN Is No. 1 in Customer Satisfaction for the Fifth Consecutive Time
NTT Communications Corporation (NTT Com), the ICT solutions and international communications business within the
NTT (NYSE: NTT) Group, announced today that its Arcstar Universal One global VPN service received a No.1 Customer Satisfaction designation from the UK marketing
services firm Ocean82, Ltd. for the fifth time. The selection, which is based on predicted organic growth and overall customer
satisfaction, was published recently in “Voice of the Customer: Global Data VPN, Issue 20,” a benchmarking report.
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Ocean82 Crystal Ball (Graphic: Business Wire)
According to Janet Watkin CEO of Ocean82, “Results from Ocean82’s independent global benchmarking study of customer satisfaction
with data VPN & hybrid networks reveal NTT Com is rated as the best-in-class global operator. Monitoring global service
providers, to determine who is considered to be the most successful overall is fused into the methodology which weights perceived
performance according to what matters most to service users.”
This is the fifth time NTT Com has won this separate award. NTT Com also received Gold Awards for outstanding performance in 7
categories, including Network Reliability, Network Availability, Secure Data Transfer, No Hidden Extras in Bills, Accurate Bills,
Long Term Relationship and Bills in Currency of Choice.
Ocean82 evaluated customer satisfaction of eight global telecom operators, the others being AT&T, BT, Orange Business,
T-Systems, Telefonica, Verizon and Vodafone Global Enterprise. The methodology involved interviewing decision-makers, influencers
and end users at more than 1,000 multinational companies. The report considered major categories of customer service and 32 related
service attributes.
NTT Com continues to expand its NFV-enabled cloud networking services to realize cost savings by eliminating unnecessary
equipment at the customer premise. On a management side, NTT Com's initiative includes Business Portal and API development, along
with Global Management One, a globally available ICT Management Service for greater operational reliability and
agility for customers.
About NTT Communications Corporation
NTT Communications provides consultancy, architecture, security and cloud services to optimize the information and
communications technology (ICT) environments of enterprises. These offerings are backed by the company’s worldwide infrastructure,
including the leading global tier-1 IP network, the Arcstar Universal One™ VPN network reaching 196 countries/regions and 140
secure data centers worldwide. NTT Communications’ solutions leverage the global resources of NTT Group companies including
Dimension Data, NTT DOCOMO and NTT DATA.
www.ntt.com | Twitter@NTT Com | Facebook@NTT Com | LinkedIn@NTT Com
About Ocean82
Ocean82 is an established marketing services firm specializing in benchmarking the customer service experience for the
information & communication technologies industry. It is known for its track record in "Voice of the customer" analysis of
competitive positioning, business strategy, branding, post-purchase care, channel management and pre-sales support, among other
areas. It has experience in 30 countries and 10 languages, often making Ocean82 the first-choice supplier for organizations
requiring international marketing research and analysis covering emerging technologies. www.ocean82.com
For more information
NTT Communications Corporation
Ms. Yuko Miyamoto / Ms. Hana Tsuchiya, +81 3 6700 4010
Public Relations
ar-cp@ntt.com
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