BANGALORE and WARREN, New Jersey, September 7, 2016 /PRNewswire/ --
Collaboration Helps Brands Re-think how They Connect to Consumers by Automating Intelligent Conversations
Through Proprietary Chatbot Technology
Mindtree and Conversable today announced a partnership that will enable brands to deliver improved customer service and open
better paths to ecommerce by creating on-demand customer conversations via automated chatbot technology. Through the use of
enterprise chatbots, customers receive a faster response from brands and more relevant, contextual conversations. Rather than
finding and downloading apps and searching on websites, consumers can simply message their request to a company or organization,
fostering quick resolution with no wait times or calls into a call center.
(Logo: http://photos.prnewswire.com/prnh/20140416/681203 )
Mindtree is a leading digital transformation and technology services company. Conversable is an enterprise conversation
platform for creating intelligent, on-demand, automated response flows through one-to-one conversations in any messaging channel.
The partnership combines Mindtree's industry-leading digital transformation consulting services and data integration capabilities
with Conversable's groundbreaking chatbot enterprise platform.
The Conversable SaaS-based platform re-imagines user experiences and brand engagement through messaging. Conversable is also
the first social enterprise solution to create intelligent, on-demand customer response flows using chatbot technology. The
intuitive interface allows fast deployment of conversational experiences through the messaging platforms and voice applications
that are relevant to a brand's customers. This includes Facebook, Twitter, SMS, Amazon Echo, Slack, Kik, and more.
Many enterprise chatbot solutions can be unresponsive or lead to erroneous interactions. In an effort to solve these
challenges, Conversable will leverage Mindtree's in-depth digital knowledge and domain expertise to standardize backend systems
integration. Through Mindtree's development and implementation of cost-effective application programming interface (API)
strategies, the partnership reduces the friction of adding ecommerce functionalities to existing systems and enable more
intelligent messaging.
"Companies seeking a competitive edge in today's era of conversational commerce must implement modern communication
technologies that deliver brand-defining, transparent customer experiences," said Paul Gottsegen,
Chief Marketing and Strategy Officer at Mindtree. "Conversable is at the forefront of this revolution to transform the way Global
2000 brands interact with their customers."
"Without an integrated back-end, enterprise chatbots are just basic bots which won't meet customers' expectations or drive
meaningful business impact to a brand. Mindtree and Conversable align perfectly on this point of view, which makes this great
partnership," said Ben Lamm, Co-Founder and Chief Executive Officer at Conversable. "Together, we
will empower brands to reach their full potential and better understand their customers through conversational
engagement."
About Conversable
Conversable is the leading SaaS platform for creating intelligent, conversational messaging experiences for customer
self-service, conversational commerce, and on-demand content via major messaging and voice applications. Learn more
about Conversable at http://www.conversable.com.
About Mindtree
Mindtree [NSE: MINDTREE] delivers digital transformation and technology services from ideation to execution, enabling Global
2000 clients to outperform the competition. "Born digital," Mindtree takes an agile, collaborative approach to creating
customized solutions across the digital value chain. At the same time, our deep expertise in infrastructure and applications
management helps optimize your IT into a strategic asset. Whether you need to differentiate your company, reinvent business
functions or accelerate revenue growth, we can get you there. Visit http://www.mindtree.com to learn more.
For more information, contact:
India
Debi Senapati
Mindtree
+91 99805 56784
Debi.senapati@mindtree.com
United States
Andrea Dunbeck
Matter Communications
978-518-4555
adunbeck@matternow.com
Europe
Imogen Nation
Hotwire
+4420 7608 4675
imogen.nation@hotwirepr.com