Five9 Wins 2016 TMC Labs Innovation Award From CUSTOMER Magazine for Improving the Customer
Experience
Five9 the Only Cloud-Based Contact Center Solution Provider to Receive Honor
Five9, Inc. (NASDAQ:FIVN), a leading provider of cloud software for the enterprise contact center market, today
announced that the Five9 Virtual Contact Center (VCC) has been named a 2016 TMC Labs Innovation Award winner, presented by TMC’s CUSTOMER magazine. Five9 is the only cloud-based
contact center software provider to receive this distinction.
The Five9 Virtual Contact Center solution, which empowers businesses to turn every customer interaction into a positive outcome,
received the award. Consumers today expect instant gratification, irrespective of the channel of communication, when reaching out
to the brands they care about most. With the Five9 cloud-based solution, businesses can leverage the power of predictive analytics
to shape the consumer’s journey and proactively engage with them at crucial moments along the way, creating a superior engagement
experience. This level of personalization has been a tremendous innovation in the contact center space, supporting the mission of
companies to drive stronger brand loyalty.
TMC Labs Innovation Awards honor products that display innovation, unique features, and significant contributions toward
improving communications technology. The TMC Labs Innovation Award is granted to those companies demonstrating ground-breaking
contributions to the industry.
“We place a tremendous emphasis on improving the customer engagement experience as consumer expectations evolve, and this honor
further reflects what our customers tell us. The Five9 solution continues to support and anticipate the needs of the enterprise
contact center market with its innovative, intuitive and personalized technology,” said Mike Burkland, President & CEO,
Five9.
“Congratulations to Five9 for being granted a 2016 CUSTOMER Magazine TMC Labs Innovation Award. The Five9 Virtual Contact
Center has been selected for demonstrating innovation, superior quality and unique features which have had a positive impact on
customer-related technologies,” said Rich Tehrani, CEO, TMC.
Learn more about the cloud-based Five9 Virtual Contact Center, the latest in agent focused cloud contact center
software from Five9.
Talk with us @Five9, LinkedIn, Facebook, Blog.
About Five9:
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to
thousands of customers and facilitating over three billion customer interactions annually. Since 2001, Five9 has led the cloud
revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides
businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create
exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information
visit www.five9.com.
About CUSTOMER:
Since its launch in 1982 as Telemarketing Magazine, CUSTOMER magazine has been the voice of the customer experience, call/contact center, CRM and teleservices
industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in
helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of
outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative
leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that
holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
Five9
Gabrielle Targosz, 925-403-1199
Gabrielle.Targosz@five9.com
or
SHIFT Communications
Katelyn Davis, 415-591-8465
Five9PR@shiftcomm.com
or
TMC Contact
Stephanie Thompson, 203-852-6800, ext. 139
Manager
sthompson@tmcnet.com
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