National Quality Review Recognizes U.S. Bancorp Fund Services with NQR Best and 5-Star Performance
Ratings
U.S. Bancorp Fund Services LLC has received exceptional quality ratings from National Quality Review (NQR,) which is a
third-party management solution that provides objective evaluations of business processes and customer
interactions. U.S. Bancorp Fund Services received NQR Best designations across all categories for retail processing in the fourth
quarter of 2016, and NQR Best overall 2016 performance for its contact center. This recognition is based on an assessment of U.S.
Bancorp Fund Services’ 2016 overall performance as well as performance in the fourth quarter of 2016.
The Transfer Agent at U.S. Bancorp Fund Services was recognized for overall 2016 performance in correspondence, contact center
and retail processing. The team achieved NQR Best designations for:
- Correspondence - typographical and grammatical accuracy
- Contact Center - overall performance and relationship/behavior
- Retail Processing - financial accuracy and non-financial timeliness
In addition, in the fourth quarter of 2016, U.S. Bancorp Fund Services achieved NQR Best ratings in all five categories for
retail processing. These include overall accuracy, financial accuracy, non-financial accuracy, financial timeliness and
non-financial timeliness. The Contact Center received the NQR Best designation for Relationship/Behavior. Both groups maintained
their NQR 5-Star Performer rating. That significant performance is a result of providing consistent top-quartile or above service
ratings.
“Receiving NQR Best designations across all retail processing categories as well as NQR Best overall 2016 performance for our
contact center has been one of our greatest achievements yet,” said Ian Martin, executive vice president of the Transfer Agent at
U.S. Bancorp Fund Services. “Each quarter, our goal is to bring together industry-leading customer service, robust technology and
efficient processes to ensure we are exceeding the expectations of our clients. This recognition speaks to our consistent
achievement of that goal.”
“We attribute our success to the ongoing dedication to ISO 9001:2008 standards and outstanding quality management program. We
are committed to our clients and their shareholders’ experiences,” said Joe Redwine, president of U.S. Bancorp Fund Services.
“Incorporating ISO principles creates a knowledge management system that provides the highest-quality deliverables along with
practices that are continuously improved.”
About U.S. Bancorp Fund Services
Headquartered in Milwaukee since 1969, U.S. Bancorp Fund Services LLC provides single-source solutions to support a variety of
investment strategies and products, including mutual funds, alternative investments, open-end, closed-end and exchange-traded
funds. The division currently services 556 fund families comprised of 3,352 portfolios, 4,216 fund classes and 3.6 million
shareholder accounts with $959 billion in client assets. U.S. Bancorp Fund Services is a subsidiary of U.S. Bank, the fifth largest
commercial bank in the United States. Visit U.S. Bancorp Fund Services on the web at usbfs.com .
About U.S. Bancorp
Minneapolis-based U.S. Bancorp (NYSE: USB), with $446 billion in assets as of December 31, 2016, is the parent company of U.S. Bank
National Association, the fifth largest commercial bank in the United States. The Company operates 3,106 banking offices in 25
states and 4,842 ATMs and provides a comprehensive line of banking, investment, mortgage, trust and payment services products to
consumers, businesses and institutions. Visit U.S. Bancorp on the web at www.usbank.com .
Investment products and services are:
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| Not a Deposit |
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Not FDIC Insured |
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Not Guaranteed by the Bank |
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May Lose Value |
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Not Insured by Any Federal Government Agency |
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For U.S. Bank:
Deposit products offered by U.S. Bank National Association. Member FDIC. Credit products offered by U.S. Bank National Association
and subject to normal credit approval.
For U.S. Bancorp Fund Services
Michael Walsh, vice president of public relations, 612-303-9122
michael.walsh@usbank.com
or
Mark Pawlyshyn, senior vice president, 414-765-5758
mark.pawlyshyn@usbank.com
View source version on businesswire.com: http://www.businesswire.com/news/home/20170308006124/en/