JUNO BEACH, Fla., March 23, 2017 /PRNewswire/ -- Florida
Power & Light Company (FPL) today announced that its ongoing efforts to improve service reliability continued to pay
dividends for its customers in 2016, based on performance data filed with the Florida Public Service Commission.
The company achieved its best-ever reliability performance, which included fewer and shorter interruptions of service, and
reducing the number of momentaries or flickers experienced by its 4.9 million customers. FPL was named the winner of the 2016
ReliabilityOne™ National Reliability Excellence Award for the second year in a row by PA Consulting Group, demonstrating its
continued efforts to improve reliability.
Investments the company made, which includes strengthening power lines and installing smart grid technology, helped make the
grid more storm-resilient and speed restoration efforts during last year's storm season. These and other investments delivered
benefits for customers during Hurricanes Hermine and Matthew, including the prevention of 148,000 customer interruptions of
service.
"We continue to build a stronger and smarter electric grid to provide our customers with reliable service year-round, while
keeping our typical residential bills the lowest in Florida and well below the national
average," said Eric Silagy, president and CEO of FPL. "Our ongoing investments in strengthening
the electric grid and utilizing advanced smart grid technology help us deliver electricity our customers can count on in good
weather and bad. This was never more evident than during last year's hurricane season and this year's severe weather that hit
parts of our service area in January and March."
Since 2006, FPL has invested more than $2.7 billion to strengthen its electric system, including
hardening more than 700 main power lines serving critical community facilities and services, such as police and fire stations,
hospitals, 911 centers, grocery stores and gas stations. By year-end 2017, the company expects to have completed the following in
the 35 counties it serves:
- Strengthen every main power line serving critical community facilities;
- Strengthen every main power line serving other services necessary for communities to recover after a storm, including
grocery stores, gas stations and pharmacies; and
- Strengthen at least one main power line from the company's more than 600 substations.
Other investments made by the company include:
- Clearing vegetation – a major cause of power outages – from more than 150,000 miles of power lines;
- Inspecting the company's 1.2 million power poles every eight years, and upgrading or replacing those that no longer meet
FPL's standards for strength (approximately 150,000 poles inspected annually); and
- Installing more than 4.9 million smart meters and 66,000 intelligent devices to help predict, reduce and prevent power
outages, and restore power faster if outages occur.
Grid Investments Benefit Customers During Storm
During Hurricane Hermine in September 2016, FPL crews worked safely and quickly to
restore service to 100 percent of its customers impacted by the storm within 24 hours of Hermine's passing, and impacted
customers experienced an average outage duration of less than three hours. Investments in smart grid automated switches also
helped prevent 30,000 customer interruptions.
During Hurricane Matthew in October 2016, FPL restored 99 percent of customers affected by the
end of two full days of restoration following the hurricane's exit from its service area. Smart grid automated switches on FPL's
system prevented 118,000 customer interruptions, and hardened distribution main power lines performed 30 percent better than
non-hardened main power lines. Furthermore, no FPL transmission poles and hardened main power line poles failed due to high
winds.
"Earlier this year, EEI presented FPL with an EEI Emergency Response Award. During last year's storm season, the hard work of
FPL's crews to quickly and safely restore service to customers served as a terrific example of the company's strong commitment to
customer service," said Tom Kuhn, president of the Edison Electric Institute. "FPL's investments
to harden the energy grid and to install smart grid technology deliver great value and reliability to its customers in good
weather and bad."
FPL's investments to strengthen its overhead power lines also have resulted in enhanced daily reliability, with hardened lines
performing approximately 40 percent better than lines that have not been hardened.
"We have worked hard to improve service for our customers and we're seeing results – improving reliability by approximately 25
percent over the past five years," said Silagy. "We know that reliability is extremely important to our customers and our state's
economy, and our nearly 9,000 dedicated employees are committed to continuing to improve the service we provide each and every
day."
Florida Power & Light Company
Florida Power & Light Company is the third-largest electric utility in the United States, serving approximately 4.9 million customer accounts or an estimated 10 million people
across nearly half of the state of Florida. FPL's typical 1,000-kWh residential customer bill is approximately 25 percent lower
than the latest national average and, in 2016, was the lowest in Florida among reporting
utilities for the seventh year in a row. FPL's service reliability is better than 99.98 percent, and its highly fuel-efficient
power plant fleet is one of the cleanest among all utilities nationwide. The company received the top ranking in the southern
U.S. among large electric providers, according to the J.D. Power 2016 Electric Utility Residential Customer Satisfaction
Study(SM), and was recognized in 2016 as one of the most trusted U.S. electric utilities by Market Strategies International. A
leading Florida employer with approximately 8,900 employees, FPL is a subsidiary of Juno Beach,
Florida-based NextEra Energy, Inc. (NYSE: NEE), a clean energy company widely recognized for its efforts in
sustainability, ethics and diversity, and has been ranked No. 1 in the electric and gas utilities industry in Fortune's 2017 list
of "World's Most Admired Companies." NextEra Energy is also the parent company of NextEra Energy Resources, LLC, which, together
with its affiliated entities, is the world's largest generator of renewable energy from the wind and sun. For more information
about NextEra Energy companies, visit these websites: www.NextEraEnergy.com, www.FPL.com, www.NextEraEnergyResources.com.
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/fpl-delivers-best-ever-service-reliability-in-2016-ranking-highest-among-all-investor-owned-energy-companies-in-florida-and-among-the-best-in-the-nation-for-second-consecutive-year-300427638.html
SOURCE Florida Power & Light Company