Motorists Insurance Group Deploys Guidewire InsurancePlatform™ to Adapt and Succeed
Guidewire Core and Digital products implemented on time and on budget, helping multistate insurer embark
upon business transformation and launch new company
Motorists Insurance Group (Motorists) and Guidewire Software, Inc. (NYSE: GWRE), a provider of software products to Property and
Casualty insurers, today announced that Motorists has successfully deployed Guidewire InsurancePlatform™ products to serve as the
technology backbone for its new commercial lines company, Motorists Insurance, which was launched on May 1, 2017.
Motorists deployed Guidewire InsuranceSuite™, Client Data Management, Rating Management, Standards Based Templates, Quote and
Buy Portal for Policyholders™, Account Management Portal for Policyholders, and Gateway Portal for Agents as part of an
organization-wide initiative to support the company’s vision and transform the way it does business. The company aimed to modernize
its technology infrastructure and operations to better address the evolving needs of its agents and policyholders. In the first
pilot of its implementation project, Motorists deployed the products across all of its commercial lines of business to agents in
Michigan and Tennessee, with more pilot states to follow in the third quarter and a comprehensive state rollout throughout 2018.
Eventually, InsuranceSuite and the Guidewire Digital products will be deployed across all of Motorists’ commercial lines of
business in all of the states where the company does business.
“Thanks to the ‘one company, one solution, one experience’ vision and leadership of our CEO David Kaufman, we adopted the
mindset of an 85-year-old startup and took a greenfield approach, allowing us the unique opportunity to reinvent our business, IT
and organizational structure,” said John Kessler, senior vice president and chief strategy officer, Motorists. “In essence, it
mitigated the need to integrate with disparate and antiquated systems and business processes being used by our various affiliates,
and enabled us to create a brand new commercial lines company. We were able to collaborate effectively with Guidewire to facilitate
a smooth implementation and complete the project on time and on budget,” Kessler added.
“With the launch of Motorists Insurance, we are now able to offer one technology platform and a consistent set of processes and
procedures to serve our independent agents and associates,” said Todd Lawrence, vice president of Business Transformation,
Motorists. “Internal and external stakeholder feedback has been positive, especially regarding our independent agents’ experiences
with the new portals. Overall, we are very pleased with the new platform.”
InsuranceSuite and the Digital products are enabling Motorists to:
- Enhance operational efficiency, flexibility, upgradeability, and productivity throughout the
organization by standardizing underwriting, policy administration, billing and claims management on a cohesive technology
platform;
- Develop and execute best practices to deliver high levels of service to its independent agents and
customers by empowering them with digital self-service claim, policy servicing and quoting capabilities;
- Make it easier for independent agents to acquire and service business more quickly and
accurately;
- Reduce the time it takes to quote, change and bind a policy submitted by independent agents from
25-45 days to seconds;
- Offer straight-through processing for online sales, service and billing;
- Leverage ISO to provide coverages/restrictions that are current with what the marketplace expects;
and
- Increase business agility and achieve lower total cost of ownership by being more nimble in reacting
to changing business demands for new product sales and service models.
“We congratulate Motorists Insurance Group on its successful launch of Motorists Insurance to serve its commercial lines of
business,” said Alex Naddaff, chief customer officer, Guidewire Software. “We applaud Motorists’ vision of ensuring the trust of
its agents and policyholders and are humbled that our core and digital products are serving as the foundation for its
transformation journey.”
About Motorists Insurance Group
Motorists Insurance Group, headquartered in Columbus, Ohio, consists of property and casualty, life insurance, and insurance
brokerage companies with agents across the Midwest, Northeast and South. We strive to be the most trusted and responsive carrier in
the independent agency system, and are rated A- (Excellent) by A.M. Best, the leading provider of insurer ratings. Learn more about
Motorists Insurance Group at motoristsinsurancegroup.com.
About Guidewire Software
Guidewire delivers the software that Property and Casualty (P&C) insurers need to adapt and succeed in a time of rapid
industry change. We combine three elements – core operations, data and analytics, and digital engagement – into a technology
platform that enhances insurers’ ability to engage and empower their customers and employees. More than 300 P&C insurers around
the world have selected Guidewire. For more information, please visit www.guidewire.com. Follow us on twitter: @Guidewire_PandC.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire PolicyCenter, and Guidewire BillingCenter are
registered trademarks of Guidewire Software, Inc. in the United States and/or other countries.
Guidewire Software, Inc.
Diana Stott, 650-356-4941
Director, Communications
dstott@guidewire.com
or
Motorists Insurance Group
Todd Long, 614-225-8347
Assistant Vice President, Media Relations
todd.long@motoristsgroup.com
cell: 614-425-6269
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