SHORT HILLS, N.J., Jan. 8, 2019 /PRNewswire/ -- Results
from a Dun & Bradstreet (NYSE: DNB) survey of AI World Conference and Expo attendees reveals that 40 percent of
respondents' organizations are adding more jobs as a result of deploying AI within their business. Contrary to concerns of AI
being a job killer, only eight percent of respondents shared that their organizations are cutting jobs due to AI implementation,
while 34 percent reported that job demand is staying the same. Another 18 percent said that AI is not impacting their workforce.
The survey was fielded at the industry event in Boston, MA, on December
4, 2018.
According to respondents, AI is currently in use to some degree at a majority of organizations – a finding consistent with
industry studies which have noted the transition from awareness and early stage adoption of AI technology to implementation and
determination of value-add from that adoption. The survey also found that the number of businesses deploying AI is expected to
increase. Nearly half (44 percent) of businesses are in the process of deploying the technology, while one in five businesses are
fully deploying it within their organization and an additional 23 percent are in the planning phase of implementing. Only 11
percent are not deploying AI at all.
AI Explainability
Nearly half of respondents cited AI explainability as an issue in their organizations, with 46 percent stating that they have
at least some difficulty understanding how their AI systems arrive at their conclusions. Only one-third said that they fully
understand how their AI systems have come to their conclusions.
"Businesses often look to AI to provide answers to more complex questions, but because AI models have been trained by humans,
this approach often results in the potentially misleading reinforcement of existing knowledge, especially when the right steps
are not taken in advance," said Anthony Scriffignano, Ph.D., chief data scientist at Dun &
Bradstreet. "This underscores the need to have conversations about diversity of thought and methodology so that the technology
can be more valuable to the enterprise."
Challenges and Uses in AI
The survey found that a lack of internal human expertise, as well as a lack of data, are the two greatest hurdles to further
implementing AI across organizations in 2019 (tied at 28 percent).
"Data is the foundation upon which any technology – especially AI – can be built," Scriffignano added. "If you have a faulty
data foundation, you will likely have a faulty technology approach yielding faulty insights. As data continues to be produced and
stored in exponentially increasing quantities, we will begin to see AI systems adapt and improve, which is inherent to the value
of AI."
Other challenges anticipated for 2019 are technology infrastructure (17 percent), hesitation from C-suite/executive decision
makers and lack of budget (tied at eight percent), regulatory challenges (seven percent) and the lack of a strong digital base
(one percent).
According to the survey, organizations are largely using AI for analytics (62 percent), automation (52 percent) and data
management (42 percent). Another 29 percent are using the technology for back-end systems improvements, along with 23 percent
using AI for consumer-facing chatbots.
Methodology
Dun & Bradstreet conducted this research at the AI World Conference and Expo, held December 3-5, 2018,
in Boston, MA. The 100 respondents were business executives from Global 2000 organizations, working in AI and machine
learning.
About Dun & Bradstreet
Dun & Bradstreet, the global leader in commercial data and analytics, enables companies around the world to improve
their business performance. Dun & Bradstreet's Data Cloud fuels solutions and delivers insights that empower
customers to accelerate revenue, lower cost, mitigate risk, and transform their businesses. Since 1841, companies of every size
have relied on Dun & Bradstreet to help them manage risk and reveal opportunity. Twitter: @DnBUS
Media contact:
Deborah McBride
Dun & Bradstreet
mcbrided@dnb.com
View original content to download multimedia:http://www.prnewswire.com/news-releases/artificial-intelligence-is-creating-jobs-dun--bradstreet-survey-finds-300774141.html
SOURCE Dun & Bradstreet