HONG KONG, Jan. 25, 2019 /PRNewswire/ -- Ping An Insurance
(Group) Company of China, Ltd. (hereafter "Ping An") (HKEX: 2318)
(SSE: 601318) announced that Ping An Property and Casualty Insurance Company of China (hereafter
"Ping An P&C") has launched a credit based smart auto claim solution nationwide, to make it easier for car owners to make
claims and encourage good driving habits.
The credit based system will go online across the country having completed testing in Guangdong
Province last month. Drivers can make claims through their mobile phone and receive compensation deducted from a dynamic
credit quota, which is related to their driving behavior and history - including traffic violations and credit records. All
they need to do is to report the case to the insurer, upload relevant photos for an AI-assisted assessment and confirm the
compensation online. Car owners can check their credit quota via a mobile application developed by Ping
An, and the quota will change dynamically based on big data like the user's driving habits. Good drivers with safe driving
habits will earn larger quotas while those who commit transgressions such as fraud will see their credit quota canceled.
Zhu Yougang, deputy managing director of Ping An P&C, said that the smart claim system aims to encourage more civilized
driving habits and improve public transportation safety.
The traditional claim settlement includes a number of complicated stages such as initial reporting, loss assessment,
compensation assessment, handling documents and compensation, requiring 5.18 manual workflows in a single case on average.
The new system is based on the AI smart claims credit model built with technologies such as image damage assessment, OCR bills
identification, and biometrics. It greatly minimizes the complicated procedures.
According to Zhu Yougang, Ping An P&C is committed to providing professional services for car owners and realizing smart
travel through the use of advanced technologies. At present, AI technology has been applied to the whole process of car insurance
claims settlement, including initial reporting, submitting digital pictures, loss assessment, document handling, etc.
Smart human-machine interaction offers round-the-clock service to handle the reported cases. The smart scheduling engine and
smart grid technology can provide timely surveying within 5-10 minutes for 95.5% of car accident cases that occur during the
daytime. 30% of these cases have adopted AI image recognition technology to complete the loss assessment. The accuracy rate
is as high as 95%, and compensation can be received within seconds through face recognition.
For enquiries, please contact:
Gareth Hewett
+852-68822027
gareth.john@pingan.com.hk
Photo - https://mma.prnewswire.com/media/813488/PING_AN_app.jpg