Upland Software Announces New Enterprise Cloud Solution Suites and Go-to-Market Strategy
Seven Cloud Solution Suites Promise to Maximize Value for Customers and Increase Upland’s Organic Growth Potential
Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based enterprise work management software, today announced that it has
organized its cloud software products, which represent hundreds of millions of dollars in R&D investment, into seven focused
enterprise cloud solution suites. This new strategy enables Upland to deliver more value to its 9,000 global customers and increase
organic growth by unlocking the power of related products and solutions, bringing them together in a consistent, compelling, and
relevant way that is easier to use, market, and sell.
Upland’s seven new enterprise solution suites are:
- Customer Experience Management: This solution suite enables organizations to deliver
outstanding customer experiences and to capture actionable insights through outcome-driven conversations that are dynamic,
personalized and engaging. Upland’s real-time solutions span the entire customer journey via multiple channels, including email,
SMS, MMS, RCS, web, social, and in-app. Customers include American Red Cross, Sage, Marks & Spencer, and Sky.
- Enterprise Sales Enablement: This solution suite allows organizations to increase win rates
and generate revenue faster through automated delivery of sales processes, activities, content, systems, and metrics to maximize
every prospect and buyer interaction—from initial lead to customer advocacy. Customers include IBM, Cisco, Fifth Third Bank,
Aramark, and Spectrum Business.
- Professional Services Automation: This solution suite transforms services delivery from sales
proposal to project success and is the only knowledge-enabled platform that augments services automation with proposal
automation, customer reference management, voice of the customer, and insights-driven business intelligence. Customers include
AAA, Autodesk, Eaton, FICO, and JDA Software.
- Project & Financial Management: This solution suite enables enterprises to align projects
to strategy and drive improved cost control by providing a centralized framework for demand management, resource optimization,
project delivery, and financial oversight. Customers include BNY Mellon, Conde Nast, Johnson Controls, and PPG.
- Document Lifecycle Automation: This solution suite improves productivity and reduces cost by
providing capabilities to digitize, organize, automate, integrate, analyze, and optimize high-volume processes. Customers include
Symantec, Nuance, RDO Equipment, and American Equity Investment Life Holding Company.
- Secure Document Services: This solution suite ensures security and compliance of critical data
through advanced scan and fax platforms, comprehensive data monitoring and document loss prevention capabilities, and the
automated routing of content to its final destination. Customers include Extended Stay America, PDFfiller, US-Rx Care, and Yıldız
Holding.
- Enterprise Knowledge Management: This solution suite enables knowledge sharing across
different departments within an organization by delivering the right answers to the right person at the right time, resulting in
more productive employees and happier, more loyal customers. Customers include Duke Energy, Nestle, Paychex, and Pfizer.
Each solution suite is comprised of multiple purpose-built cloud solutions that can be offered individually or bundled together,
all of which are backed by Upland’s commitment to 100 percent customer success. Upland will continue to buy, build, and partner to
expand these suites with the relevant functionality that customers require.
“This move to suite-focused offerings is an important new product and go-to-market strategy for Upland that represents the next
logical step in our mission to become the world’s leading cloud-based enterprise work management software provider,” said Jack
McDonald, Upland’s Chairman and Chief Executive Officer. “By aligning our product and solution offerings around these seven cloud
solution suites, we’re making it easier and more cost-effective for our more than one million software users to extract the full
power and value of our offerings to address mission critical business challenges.”
Supporting the new enterprise solution suites is
UplandOne, Upland’s operating platform that provides the foundation for delivering high-touch customer success and offers
a seamless experience across all Upland solution suites. The UplandOne platform provides a common UI/UX, integrated analytics,
24x7x365 global support, expert professional services, and an enterprise-grade cloud infrastructure. Upland applies a quality-first
approach to R&D, prioritizing performance, scalability, and security and customer-driven innovation that prioritizes new
features based on customer impact and value.
Visit
www.uplandsoftware.com to learn more about Upland’s seven new enterprise cloud solution suite offerings and view videos, case
studies, and other solutions-specific content.
About Upland Software
Upland Software (Nasdaq: UPLD) is a leader in cloud-based enterprise work management software. Upland provides seven enterprise
cloud solution suites that enable more than one million users at over 9,000 accounts to win and engage customers, automate business
operations, manage projects and IT costs, and share knowledge throughout the enterprise. All of Upland’s solutions are backed by a
100 percent customer success commitment and the UplandOne platform, which puts customers at the center of everything we do. To
learn more, visit
www.uplandsoftware.com.
Christina Turner
media@uplandsoftware.com
833-UPLAND-1
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