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Independent Research Firm Names Cherwell a Leader in Enterprise Service Management Evaluation


Cherwell Software, a global leader in service management solutions, was named as a Leader in The Forrester Wave™: Enterprise Service Management (ESM), Q4 2019. According to Forrester Research’s evaluation, Cherwell achieved the highest scores possible in the vision and value proposition, and commercial/pricing model criteria.

In the report, Forrester noted that “Cherwell’s strengths lie in its ESM commitment: it provides facilities, human resources, and project management modules. Cherwell provides users with a powerful low-code/no-code development platform, allowing for upgrade-compatible customization. It also demonstrates best-in-class capabilities in its portal integration with cloud providers.”

“In speaking to existing and new customers, we increasingly hear that they want an enterprise platform that not only supports advanced IT operational functions but also functions like finance, human resources, legal, and facilities that enable superior employee experiences across an organization,” said Sam Gilliland, chief executive officer of Cherwell Software. “We believe Forrester’s findings are consistent with research we conducted earlier this year, indicating that cross-functional work process integration is key to a successful digital transformation and, more importantly, corresponds with the highest employee satisfaction, engagement, and productivity.”

The Forrester research also noted that “with its addition to the Amazon Web Services (AWS) marketplace as a preferred ESM solution (a notable vote of confidence), [Cherwell] has lowered barriers to ESM entry.”

The full report: The Forrester Wave™: Enterprise Service Management, Q4 2019 can be downloaded here.

About Cherwell Software

Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit:

Media Contact:
Keith Little



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