Convergys Corporation (NYSE: CVG), the global leader in customer
management , today announced it has, for the third consecutive year,
been positioned by Gartner in the Leaders Quadrant of the Magic Quadrant
for Customer Management Contact Center BPO1.
For the purpose of this Market Quadrant research, Gartner assesses
service providers with comprehensive CM contact center BPO services.
Gartner places firms in four quadrants along two axes –ability to
execute and completeness of vision. The highest evaluation for both
execution and vision places a firm in the Leaders Quadrant.
“Convergys is honored to be placed in the Leaders Quadrant for the third
year in a row,” Convergys President and Chief Executive Officer Andrea
Ayers said. “We believe it is a testament to the hard work of our
talented team across the globe, and our commitment to investing in the
capabilities and markets that matter to our clients.”
About Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its
research publications, and does not advise technology users to select
only those vendors with the highest ratings. Gartner research
publications consist of the opinions of Gartner’s research organization
and should not be construed as statements of fact. Gartner disclaims all
warranties, express or implied, with respect to this research, including
any warranties of merchantability or fitness for a particular purpose.
About Convergys
As a leader in customer management for over 30 years, Convergys is
uniquely focused on helping companies find new ways to enhance the value
of their customer relationships and deliver consistent customer
experiences across all channels and geographies. Every day, our over
82,000 employees help our clients balance the demands of increasing
revenue, improving customer satisfaction, and reducing overall cost
using an optimal mix of agent, technology, and analytics
solutions. Our actionable insight stems from handling billions of
customer interactions annually for our clients. Visit www.convergys.com
to learn more.
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(Convergys and the Convergys logo are registered trademarks of Convergys
Corporation.)
1 Gartner, Inc., “Magic Quadrant for Customer Management
Contact Center BPO,” by TJ Singh, December 24, 2013.
Copyright Business Wire 2014