Mercedes-Benz calls it Virtual Remote Support. It’s a new system connecting local dealership technicians with Mercedes technical specialists across the U.S. in real time using virtual reality goggles and related technology. In literal terms, the VR goggles remotely show the technical specialist what the technician sees as the technician sees it and adds pertinent information into view, such as 3D images, documents, etc. Furthermore, the specialist can take the technicians augmented view and circle parts of the view, insert arrows, and highlight areas of focus.