Customers - who needs them?How not to grow an online brokerage business, from RBC Direct investing customer service:
My name is Chriswelle, and I'd be happy to help you with your questionabout Level II quotes.
Real time quotes throughout the websiteand Level II are exclusively available to Active Traders. I have checkedyour trade details for the last 3 months and can see that you did notcomplete the required 30 trades.
However, as a small token ofour appreciation for your continued business as an active trader, I haveput through a request for your account to continue to receive thesebenefits. This is a one time approval to bridge the active trader statusuntil August 21, after which you must maintain adequate volume in orderto retain the active trader status moving forward.
To learnmore about the Active Trader program, please click on the links providedbelow.
https://www.rbcdirectinvesting.com/active-trader.html