Scotiabank Direct Investing, iTrade, SUCKSWas anyone on the board trying to trade HNU(sell) using BNS around 12pm today?
The trades were not going through at all for me.
Anyhow I had to call to get a trade through as my order was not getting filled while the price kept dropping.
Customer Service said they have to review it. but yes there is a system problem.
Called me back to say ok they will give me a higher trade price but still not the price i tried to originally execute it. i said fine. i would have then let it slide to another technical problem beyond my control as usual and my tuff loss.
BUT THEN
Manager calls back after to say they will only give me the commission back as there are many other traders with issues too,basically sayong why am i any different and why believe me...
I said after so many years and this being 2010 the system should not malfunction like this and this is not the first time too this year.
Then he said he will only give me back the price where he saw the pending trade and i should be "FORTUNATE" for that.
I said listen i am not fortunate here its a good thing that i was not dealing with a higher amount of shares here i am "no way fortunate other than that
I am pissed that he would say i am "fortunate" he will give me this trade price.
I said of course it basically comes down to my word to yours as to when i realized that it's the banks fault and not mine the "online trader" how could i beat the BIG BANK when it comes down to this. i was trying to trade on the BID and the system would not allow and the price kept dropping over the 5 minute span before i realized that it was not my fault but Scotiabanks. He then said it could be THE TSX fault, or it could be a power outage- blah blah blah of course push off the blame eh!
Anyways this is not the first time i have had issues with ScotiaBank and their crappy trading systems. I am now looking for another bank to deal with. Does anyone recommend any other bank were there are minimal trading problems and have great customer service?
I just don't think i could trust Scotiabank anymore. Especially when i trade with over 6 digits. I need Service i could trust and believe in and if there are problems they at least seem concern for me.
g2g>