RE: Calling IRAnnleek10, my experience has been quite the opposite as far as having communication with CAN IR. Meghan replied to my most recent email the day after I sent it which was this past Friday Nov 11th and I got the reply Saturday. I don't feel the liberty to post what she wrote, but I was satisfied with what she had to say and I was encouraged. I continue to purchase on the dips. (Of the 5-6 times I have contacted CAN IR over the past year or so I have always had a response within a few days, often by the next day.) Perhaps email is better than phoning.