Daydreaming - potential licensing $$https://www.123outsource.net/call_center_outsourcing.htm 243 Call centers @ $250K / annum licencing ( made up the $$, I really have no idea)..$60,750,000 / yr + almost 100% profit
60,750,000 x 20 (PE) = $12,150,000,000 / 312,800,000 shares = $3.88 / share
https://www.outsource2india.com/why_outsource/articles/call_centers.asp
How many call centers are there?
According to the Call Center News Service, this is a hard question to answer, because definitions of a call center vary widely. Would you define them by technology or by function? Also, some call centers are hidden within organizations that don't talk about them. The widest definition would include micro-centers of five to ten people. These centers also have to provide customers the same quality of service as their larger counterparts. An educated guess would put the number of call centers at around 140,000 in the US and Canada with perhaps 20,000 more scattered around the world. (67,000 call centers are known to exist using a particular type of technology).
Other estimates say that presently, there are more than 1,00,000 call centers and 2 million agent positions across the globe. The demand for agent positions is growing at the rate of approximately 23 to 25 percent.
Which are the industries using call centers?
The scope is wide. Any business which has to interact with customers and manage large volumes of data effectively can use a call center to improve productivity, sales, delivery and customer satisfaction.
- Businesses include:
- Catalog retailing
- Financial services
- Hospitality
- Cable television
- Utilities
- Manufacturing
- Consumer products
How important is a call center to a company's business?
Companies have learned that service is the key to attracting and maintaining customers (and hence, revenue). In a service business like airlines and hospitality, a call center is the difference between being in business and not being in business. In other industries, call centers help companies quickly overhaul service and improve their image. In fact, a call center is a strategic asset that companies can use to strengthen customer relationships, learn more about customers and therefore serve them better. This improves the bottom line. Thus call centers have evolved from being cost centers to profit centers.
Thompson Financial Publishing conducted an instant poll of user companies sought to determine their plans to use call centers in the near future. Their responses were as follows:
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Currently using a call center
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33%
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Planning to use a call center within the next 12 months
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23%
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Going to establish a call center in 12-24 months
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14%
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Not currently planning to establish a call center
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22%
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Dead set against EVER having a call center
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6%
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https://thetaylorreachgroup.com/industry-stats/market-size/
The number of Asia Pacific call centres is expected to swell from 21,360 to 39,247 by the end of 2011, according to new research.
The growth is fueled mainly by the regions healthy outsourcing market, says the report.
Frost & Sullivan