links to recent 2012 reviews looks like its not off to a smashing start & that concerns from 2011 reviews may be legit & ongoing.
Hopefully Medipattern has made adjustments/improvements to what it can change, ie service & customer service aspects, crashing ... etc
BestBuy:
https://reviews.bestbuy.com/3545/4526204/the-biggest-loser-slimcoach-black-reviews/reviews.htm
hopefully reviews start becoming more positive somewhere....