RE: my experience with the z10 I bought my z10 at Telus , the salesman offered to transfer my contacts from my iPhone 3G while I waited ..It took all of 3 minutes . After hearing your sad story you maybe dealing with the wrong carrier ( not trained to do this simple task as it turned out to be) . I have never used such an intuitive smartphone , the BB flow is such a natural way to traverse between communication activities such as reading/responding emails, effortless keyboarding, lightning fast web surfing . Putting the Z10 to sleep at night is also very cool with the anolog alarm clock coming up in infrared for easy night viewing. Everyday I find news things to love for example today I tried out the voice control for the first time and actually performed an hands free call on the first attempt . The voice recognition and AI algorythms are excellent. This is more than a smartphone it truly is a mobile computing platform that just happens to be housed in a very sleek mobile cell phone.