when is the mgmt team going to wake upthis is from their facebook page... Kyle Roarke 1 starI can honestly say they deserve this rating. Do not buy their stuff. Worst customer service I have ever experienced. They couldn't even change my shipping address when I moved. I never received the product that I ordered 3 MONTHS ago. Like Comment about 2 months ago 2 Reviews 3 people like this. Michael Bartone 1 starWorst company I have ever worked with. A month after I order the product it finally ships via USPS which doesnt even deliver in my area and the package will be sent back. On top of that they sent my package to Dallas Texas when I live in Colorado. Do not every order anything from them. and when you contact them via phone all you get is an automated message. Everyone in this company is a coward with no clue how to run a business and wont communicate with their customers Like Comment about a month ago 4 Reviews 2 people like this. William Lugar 1 starSo disappointed. My daughter was going on a special trip to a beautiful island and we ordered a hitcase and paid for 2 day delivery. That was 5 days ago. Their phones are just recordings and no one answers the emails they say is the best way to communicate with them. Something is very wrong. I noticed they had no trouble running my order through my credit card the first day but now they can't even tell me the status of my order. Terrible customer service. Will be taking the charge off my card immediately. So sad. they seemed to have great promise. Like Comment about 2 months ago 1 Review 2 people like this. William Lugar Finally got our hit case on July 9th. They did finally send me an email telling me that they were backed up with orders on the 7th. Now it is the 22nd and no refund on the $31 - 2 day shipping. Got an email yesterday telling me someone important is going to call me about the refund in 48 hours. I will keep you posted. Like Reply July 22 at 1:01pm William Lugar Update. I did not hear anything from Hitcase in the 48 hours they mentioned in the last communication. In fact I waited 14 days (336 hours) to contact them again and tell them how incredibly bad their company service was. Then on August 4th, one month ...See More Like Reply 2 August 12 at 11:57am Brian Lake Kayaker McGough Please do. I have my Hitcase and wanted a new lens and a few stickers for my upcoming fundraiser. I have yet to hear from anyone and won't give them any money until I can actually reach a live person. Hope all works well for you. It's the crappy follow up that burns my hide Like Reply July 22 at 1:04pm Mark Spijkers 1 starI would call the HITCASE customer service horrible if I could actually get in touch with them! Multiple attempt and no response at all! My order arrived with a ridiculous delay and incomplete on top of that. I can't even use my HITCASE now. I tried to get it resolved or even returned and finally just had to dispute my credit-card charge to hopefully get a refund. Total disappointment... Like Comment about a month ago 1 Review Joshua Daniels likes this. HITCASE Hey Mark! We're sorry you went through that non sense. Not cool! Let us know if there is anything else we can do. We've ramped up our staff to take on the high demand of this new HITCASE. Like Reply August 12 at 10:52pm Mark Spijkers Hi HITCASE! Thanks for your response, however it is still the only one I've gotten so far. My emails are still unanswered. Hopefully your added staff can get to these soon? Like Reply August 15 at 9:27pm Vaso Platis 1 starPaid for 1-3 day shipping, it's the third day and I have yet to receive a tracking email or "shipped" email. No one answers the phone, a message that says "please email us" plays. When you email them, there's no response. Paid 127$ for a case to take on vacation PAID EXTRA for quick shipping, and I got nothing. Like Comment about 2 months ago 1 Review Joshua Daniels likes this. Joshua Daniels 1 starWorst company ever! Took 3 weeks for my phone to come after paying 2 day shipping. Used my phone in the case for 10 min and the case broke letting water in. Ive tried contacting Hitcase several times and still no response since July 24 Like Comment about 3 weeks ago 2 Reviews Joshua Daniels likes this. . HITCASE Hey Joshua, sorry to hear that man! Our cases have been proven to work in many extreme water situations. Shoot us a message and let's get you taken care of. Like Reply 1 August 15 at 9:16pm .. Joshua Daniels Thank you for getting back to me. I have emailed on the Hitcase website and not received any contact this way. Would you like me to use the Hitcase contact form or send a message thorough Facebook? @Hitcase Like Reply August 16 at 9:22am Edited .. View more replies .. Ronald Davidson Write a comment... .Press Enter to post.. .. Wendy Rex 1 starTHERE IS NO CUSTOMER SERVICE!!!! MY MONEY IS MISSING BUT THEY SAY THEY COULDNT GET IT. TYPICAL CHEAP CANADIAN COMPANY!! I WILL BE MAKING A BIG STINK ABOUT MY HARD EARN $200 This is a quick buck company that doesn't care about customer service. DO NOT PURCHASE!!!!! SCAM!!!! Like Comment about 2 months ago 1 Review Joshua Daniels likes this. . Jackson Hatch Same thing happened to me. They "lost authorization" even though I've been charged. Told me to re order.. Yeah I'm not paying twice for something that I may not even get! August 12 at 11:23am Like .. Wendy Rex Once I sent them an email they got on the ball and fixed it. They said all the BS was because they had a lot of staff changes. So get a hold of them and they should fix it. It is really cool. Just a confused young company. Good luck let me know what happens. August 12 at 5:12pm Like .. Ronald Davidson Write a comment... .Press Enter to post.. .. Jesus KIn 1 starWorst customer service ever!! Never answer and still waiting for any news about my product... Could I claim my refund??? Like Comment about a month ago Joshua Daniels likes this. . HITCASE Hey Jesus, sorry about this! We've had high demand and now have the staff in place to tackle the extra inquires. Let us know if you still need assistance! Like Reply August 13 at 3:02pm .. Ronald Davidson Write a comment... .Press Enter to post.. .. Florencia Caputo 1 starThe worst customer service I have ever experienced with any company. They dont even answer the phone or emails. Like Comment about a month ago 2 Reviews Joshua Daniels likes this. . HITCASE Hey Florencia!! The worst! We were slammed from all sides after our launch and were unable to handle the surge of customers trying to get ahold of us. We have ramped up our staff and ready to take any inquiries you have. Sorry for your frustrations with our lack of communication. August 12 at 2:48pm Like .. Ronald Davidson Write a comment... .Press Enter to post.