Technical difficulties..Just so you know how it ended. 111 minutes on hold and then an automated message saying "We can't take your call at this time." Again tried to call back and it is a looped French message saying "system overload".
More symptoms of a illness at Aimia. Think about it. The service they provide is running a rewards program. Yet their call centre to solve issues is not working. If a company cannot solve client issues, they leave and trash talk your program. However instead of making this priority, they have gone the 1990s route and have probably reduced staff.