RE:Loss of businessMarkoni wrote: I say this because I've been a client for decades and they made no effort to retain me as a client when I told them to cancel all products that I had with them. Kind of incredible but it is a sad reality.
IMHO
i used to work at TD and i always told clients that if they are not happy with the service, just switch! it doesn't matter much anyways because all the banks are invested in eachother anyways its not a huge, the employees make petty change if they actually retained you with a congrates now get back on the phone and retain more customers. the employees really dont care because its a bs job.