RE:RE:Globex and Einstein Exchange q and AI am a member of Einstein exchange. One thing I do like about them is that there is a phone number, (rare foer a crypto company), and someone actually answers the phone, most of the time. I do not care for their wbsite. It doesn`t display your transactions very clearly. The support people, themselves, say they find it a little confusing.
BUT! I have made 2 withdrawal requests; one on May 7 and the other on May 8. Niether have processed, and they will not give me a definite time for completion. I have informed them that i have a hard deadline of May 14 to complete this transaction, or it will cost me a few thousand dollars. I get the usual "we are sorry and we are doing the best we can," bullshit.
The first excuse they gave me for the delay was the hack at Binance. I called them and asked what that had to do with my withdrawal. They could offer no explanation.
The next excuse they gave was "because of the large number of withdrawals, we are proceeding as fast as we can," bullshit. How many times have you heard that excuse at casinos, forex, binary, and other crypto accounts.
My take is that they do not have the BTC available for withdrawals, and are waiting for more deposits to fill the orders. Am I happy? NO! If the funds are available, the withdrawals should be almost instant.
I used to do business with Coinsquare but I switched to Einstein for this exact same reason.
I am down a little on my Good position. As soon I reach breakeven, I will be selling, because of the Einstein connection. I refuse to do business with any company that does not fulfill its obligations, especially for filthy lucres sake.