RE:Common sense/Ignore button Thanks Fozzie for this well said
Beside the ignore button if it gets really bad use the report abuse button.
fozzie88 wrote:
What are social media trolls? Theyre people who deliberately provoke others online. By saying inflammatory and offensive things. They live to make people upset and angry. People like your fans and followers. They rant, post death threats, spew hate speech. They attack an opponents character. And say things to appeal to peoples feelings (rather than their intellect). Theyre foes not friendsof your business. Clearly. Dont mix trolls up with angry customers. The internet is filled with people stating their opinions. Including upset folk wanting to share their negative, but sincere, beliefs. Not so with these digital devils. Trolls often dont believe a word they write. But say it anyway, just to piss off the others. Simply stated social media trolls = online bullies. Where can they be found? Trolls lurk online, wherever people comment, post and share with others. Like Social media, of course Internet chat rooms Email groups Discussion forums Blogs Internet trolls are nasty. They cause sleepless nights for you as a social media marketer. Same for your customer service agents. So then, its good to know the difference between a troll with a goal versus a customer with a (genuine) rant. Troll or upset customer? Sometimes its hard to tell. Both might appear irked, perhaps even furious or enraged. Fine. Stay calm. Look at the substance of their words. Thats usually the tell-tale. Listen and think about their motivation. Do they appear frustrated, stating a seemingly authentic claim about your business, product or service? Do they seek truth? Do they abide by social media etiquette? Or do they sound outraged, seething and trying to incite rage in your brand or in other users?If so, youve got yourself a live, social media trollan internet misfit, in the digital flesh. For the un-delighted customer, listen to them. They want to be heard. If you address and resolve their issue, theyll be satisfied and those unhappy messages will cease. But not the online troll. They wont stop until theyre forced out or get bored. Trolls arent looking for resolution. They want to engage in battle, one that nobody can win.