RE:RE:RE:RE:RE:RE:Buying customersi have a story about aeroplan.
when i lived in Mexico, the retired ex-pats gave me an earful when i told them i worked for air canada,(nevermind it was Air Ontario that i worked for).
one person tried to use aeroplan.
He called them on one phone and called an AC agent-friend on the other.
The AP agent said the only way to get from Toronto to Mexico is to fly to Chicago, OVERNIGHT, then take Mexicana down in the morning.
He called BS and real-time with the other phone asked his agent-friend if there any seats with the ap code available toronto direct mexico city. he said THERE WERE!
he challenged the ap agent, a supervisor came on and brusquely said,"you have your direct flight tickets".
what nonsense, eh?