Intesa Sanpaolo financial 2020 releasedhttps://group.intesasanpaolo.com/content/dam/portalgroup/repository-documenti/investor-relations/bilanci-relazioni-it/2020/20210326_Bilanci_2020_it.pdf If your Italian is not great - search for App
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Page 14
The evolution of the Intesa Sanpaolo Group continues towards the activities that will make it possible to maintain the preference of our customers and to win new ones. We have, including UBI, more than 12 million customers multichannel. The Intesa Sanpaolo App is rated among the best in Europe. Between ISP and UBI, over 7 million customers use our Apps.
Page 65
With reference to Asset Management, the Group's product factory constantly supports the business structuresthrough the development of products consistent with the needs and investment objectives expressed by the various segments of clientele. For example, products have been designed for retail customers to redevelop liquidity, including with gradual entry into equity and currency diversification.
Full operations were also started (subscription and after sales) in Eurizon mutual funds through the App dedicated to investments. The development of new digital services led, starting from July, to the release of "Smart Save", the first service of "Savings Digital »to invest in mutual funds through the App. The evolution of the distribution strategy aims to strengthen the spread of the mixed employment contract, to expand the offer dedicated to institutional customers, to continue the enhancement of the partnership with the Poste group and to develop international presence of Eurizon Capital, thanks also to the opening of a branch in Spain and the strengthening of the presence in Hong Kong.
Page 139
On the Intesa Sanpaolo Mobile app is available "Smart Save", Intesa Sanpaolo's first digital investment service, which allows you to make payments periodicals or impromptu starting from 5 euros via smartphone, in four Eurizon funds, proposed in relation to your financial profile.
Page 140
The development of multichannel and digital banking has continued, reaching
at the end of 2020 to 10.3 million multichannel customers (87.7% of total customers) and 6.5 million users active on the app. Almost all products in the retail catalog, including current account, cards payment, personal loans and even non-bank products, such as smartphones, tablets and PCs, they can be purchased from internet banking and / or mobile app. During the year they continued the development of new Customer Journeys in a multichannel logic and the continuous optimization of the customer experience of customers, making the services offered by digital channels more usable remotely, for example: launching the app Insurance, introduction in the mobile app of the Parking service and new expense analysis reports, management of mutual funds in the Investo app.
Page 162
Also in 2020, particular focus was placed on the innovation of ways of interacting with customers by digitizing and integrating contact channels for improving the offer and user experience. For example, the new one has been activated platform for Retail Companies based on the Group's digital architecture that enables a unique and consistent experience for Customers and the possibility of operating in a multi-channel logic; the «fully digital» concession to retail companies of short-term loans (18 months), the service for the payment of account movements on credit lines in installments through the App, the possibility for customers to view and trade mutual funds from the Investo App,