I told you If you go back and read my posts from a year you will see this is exactly where I knew the company was going to be. Incompetent CEO/CTO/product management without an innovative bone in any of their bodies. All they have done was buy a company because they were too lazy to add functionality to an existing solution. Nobody needs to know if excel will load 30s slower. The teams "monitoring" isn't true call monitoring because they don't sit in the call path. So instead they send synthetic transactions to understand overal network health which is not real user monitoring.
if a company needs to sell you on the validity of a market "dem" before the product, you should know it's marketing bs. This is a network monitoring company, because they monitor voice quality on Mitel they think they can carve out a "digital experience" monitoring category to avoid being compared to zabix, solarwinds, nectar, thousand eyes, nagious, prtg, connectwise etc etc... the digital experience is dependant on the network and the wide area network which is dependant on services. Who the f do they think they are to say sla's are no longer relevant...
the fact that they told you that there solutions are demanded more during the pandemic is a pure lie. Now that they have "a work from home solution" guess what the end user still has to download something on the network like an agent because the corporation doesn't control the users network.
I could go on and on...I can tell you so much more but people don't really to know on this board.