FLSA: Nonexempt/Telework
Position Overview:
StageZero/CareOncology is looking for a Case Manager to enhance the quality of patient management, maximize satisfaction and promote cost effectiveness. The successful candidate will be accountable for the full patient care cycle. The Case Manager is responsible for providing case management functions and exceptional service to customers, patients, families, and patient advocates. Case Managers work to facilitate patient care by assessing patient needs, evaluating treatment options, coordinating care. This position is to aid in enhancement of quality of life and promotion of well-being of patients, caregivers, and families. The Case Manager has the goal of engaging with our customers effectively to drive sales growth, improve customer retention and build brand loyalty.
Required Education, Skills and Experience:
- Bachelor’s Degree in Human Services or a related field with a minimum of two years of healthcare experience, preferably providing case management services
- Minimum of two years of sales or account management
- Professional or personal experience supporting individuals with terminal illness or challenging behaviors
- Exceptional Communication skills (written and oral)
- Ability to work under pressure and manage stressful environments
- Ability to meet monthly budgets and productivity goals
- Ability to quickly learn multiple cloud-based communication and EMR systems
- Proactive handling phone, video conferencing and email communications
- Self-starter, driven, problem-solver, and committed to achieving customer satisfaction
- Strong organizational skills with the ability to handle multiple priorities and demonstrate flexibility
- Proficient in Microsoft Office and Google Suite products
- Ability work independently with efficiency, accuracy, and professionalism with minimal supervision
- Ability to uphold HIPAA compliance
Preferred Education, Skills and Experience:
- Medical or Healthcare patient interaction
- Certification American Academy of Case Management
Essential Functions/Responsibilities (other duties may be assigned):
- Coordinate and facilitate patient care through assessment, evaluation, planning, and implementation.
- Work with clients, family, friends, support networks and health care professionals to put care physician consultations in place
- Listen to clients’ concerns and provide counseling or intervention as required
- Evaluate clients’ progress periodically and adjusting as needed to improve outcomes
- Schedule appointments with the doctors using calendar software
- Communicate patient needs to a variety of care team members and follow up accordingly
- Provide information as regards treatment plans
- Prioritize assigned cases and assess the urgent needs of patients
- Respond to follow-up emails and phone calls
- Maintain thorough records and detail of all calls
- Build relationships with the patient and their support system assisting in identified areas of need.
- Follow up with discharged clients to ensure they were satisfied with services
StageZero/CareOncology is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Education:
Experience:
- Case Management: 2 years (Preferred)
- Sales or Account Management: 2 years (Preferred)
License/Certification:
- Certification American Academy of Case Management (Preferred)
Work Location: Remote