Win Canadian Grocery E-Commerce
The first CFC in Vaughan, Ontario has been operating for almost two years. The CFC in Montreal began delivering to customers on March 7, 2022 and the CFC in Calgary is in development. The Company announced that its fourth CFC will be located in the Greater Vancouver Area (“Vancouver”) and will service customers in British Columbia (“B.C.”) starting in 2025. In September 2020, the Company introduced its store pick solution at select Sobeys store locations. It was expanded to Sobeys and Safeway stores nationally in areas where CFCs will not deliver or are not yet operating. The Company now has an e-commerce option available for customers in every province.
Grow the Company’s Own Brands Portfolio
The Company has improved its Own Brands positioning and branding. The Company reviews the specific role of Own Brands in each category and determines which categories and banners to expand based on consumer needs. Working closely with its supplier partners, the Company plans to further grow sales and profitability of its Own Brands portfolio through increased distribution, shelf placement, product innovation and cost of goods sold reduction.
Provide Best-in-Class Customer Personalization
The Company is investing in analytics and technology to better identify customer preferences and support direct, personalized communication – evolving from mass communications to personalized connections with its customers. The goal is to deploy world-class, personalized communications and offers to inspire customers and improve the experience and relevance of promotions.
Building on Cost and Margin Discipline
The Company has significantly improved its efficiency and cost competitiveness through Project Horizon. Further opportunity still remains to remove non value-added costs and optimize margins.
Drive Non-Merchandising Sourcing Efficiencies
The strategic sourcing team continues to build additional efficiencies and cost reductions in indirect spend.
Continue to Build Merchandising Sourcing Efficiencies
The Company continues to invest in advanced data analytics to support its category planning process. Merchants work with both national and private brand suppliers to sustain gains made through category by category reviews, while continuing to partner with suppliers on new opportunities to ensure the Company brings the best value and offers to its customers.
A national sourcing team was created at the end of fiscal 2021 to centralize sourcing responsibilities. This structure allows the Company to efficiently navigate inflationary pressure and supply chain disruptions, while merchants focus on delivering value to the Company’s customers.
Invest in Best-in-Class Analytics to Improve Customer Value Proposition
Advanced analytics tools are helping the Company shift investments to the products customers care most about, with the goal of improving value for customers.
Advanced analytics tools are being leveraged nationally by category merchants across all formats to improve the Company’s net cost of promotions, while improving value for customers. The promotional optimization initiative – a partnership between the advanced analytics team and category merchants – began to show benefits in margins during fiscal 2021. Additional investments in data analytics and technology are driving further improvements in fiscal 2022.