I emailed the ceo Dec 30, he replied that he was busy with family and would respond Monday (jan 2). Jan 2 and 3, zero reply. I send a follow up email Jan 4. No reply. I send another email Jan 6 morning, he finally replied saying he'd reply later in the day. I emailed him again Monday Jan 9 asking for his response ... today is Wednesday still no reply ... this guy is a clown