FLSA: Nonexempt/Telework 12pm - 8pm (PST) / 3pm - 11pm (EST) will consider part-time evening hours
Position Overview:
CareOncology is looking for a New Patient Coordinator. to provide indirect patient care in the telemedicine setting. This person will receive and processe all incoming inquiries, contact prospective patients to provide information and answer questions about our treatment program, and schedule patients with new patient appointment information. The individual in this position must meet the communication needs of the patient/family, office staff and the medical staff. The Patient Coordinator will provide exceptional service to customers, patients, families, patient advocates and engage with prospective patients effectively to drive sales growth, improve customer retention, and build brand loyalty.
Required Education, Skills and Experience:
- The employee performing this position is expected to hold a high school diploma or general education degree (“GED”); and at least two-years related experience (e.g., health care setting, customer service, etc.) and/or training; or equivalent combination of education and experience.
- Minimum of two years of sales or account management
- Professional or personal experience supporting individuals with terminal illness or challenging behaviors
- Exceptional communication skills (written and oral)
- Ability to work under pressure and manage stressful environments
- Ability to meet monthly budgets and productivity goals
- Ability to quickly learn multiple cloud-based communication and EMR systems
- Proactive handling phone, video conferencing and email communications
- Self-starter, driven, problem-solver, and committed to achieving customer satisfaction
- Strong organizational skills with the ability to handle multiple priorities and demonstrate flexibility
- Proficient in Microsoft Office and Google Suite products
- Ability work independently with efficiency, accuracy, and professionalism with minimal supervision
- Ability to uphold HIPAA compliance
Preferred Education, Skills and Experience:
- Medical or Healthcare patient interaction
- Bilingual in Spanish
Essential Functions/Responsibilities:
- Responsible for the completion of all incoming new patient inquiries as assigned.
- Work with clients, family, friends, support networks and health care professionals to put care physician consultations in place
- Listen to clients’ concerns and provide counseling or intervention as required
- Schedule appointments with the doctors using calendar software
- Communicate patient needs to a variety of care team members and follow up accordingly
- Provide information as regards to treatment program
- Prioritize assigned cases and assess the urgent needs of patients
- Respond to follow-up emails and phone calls
- Maintain thorough records and detail of all calls
- Build relationships with the patient and their support system assisting in identified areas of need.
- Answer the telephone in a professional and courteous manner
- Offer assistance and support to co-workers as necessary
- Maintain a good working relationship with staff members and physicians
- Adhere to all polices and compliance regulations
- Perform other duties as assigned
CareOncology is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Tell me about your sales experience.
Experience:
- Healthcare patient interaction: 2 years (Required)
- Healthcare Sales: 2 years (Required)
Language:
Work Location: Remote