RE:3 issues: Communications, marketing and sales "Long Term" investor here with a healthy chunk of shares. I second all of your concerns and concur fully with your insights. If they ever want to take this to the next level they need a high calibre of personnel.
It is even more important for them to execute and deliver on all fronts because the success of the company is a direct advertisement to the capability of their GPT. You can't continue to blunder along as it looks bad on the optics of your AI. Marshall says they eat their own dog food... show us that in the next couple months that this AI can bring a penny stock company to the big table and able to compete.