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"Our customers are increasingly embracing hybrid work models and heavily relying on Microsoft Teams for their business operations," said Jeremy Short, Chief Technology Officer for Yorktel.
"Combining Vantage DX with our proprietary AI Ops platform within our managed service offering ensures a seamless Microsoft Teams experience for our customers, free from issues such as poor video and audio quality.
Vantage DX's proactive monitoring and management of the Microsoft Teams user experience play a crucial role in guaranteeing client satisfaction. Notably, more than 70% of poor-quality voice calls go unreported, underscoring the significance of our proactive approach in addressing unreported user experience issues and remedying them early in the issue lifecycle. This dedication to proactive management sets a new standard in Managed Services, reinforcing Yorktel's commitment to delivering exceptional user experiences."