stockwatch.com Globe says Air Canada told feds get serious on refunds
2024-12-23 09:39 ET - In the News
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The Globe and Mail reports in its Saturday edition that airlines in Canada must provide meals and hotel rooms for passengers whose flights are disrupted by two hours or more -- regardless of the cause of the disruption, according to proposed changes to the rules that govern air travel. The Globe's Eric Atkins writes that the Canadian Transportation Agency has also proposed that airlines provide refunds where required within 15 days, rather than the current 30, and that carriers can no longer charge extra to seat a child with their parent. The CTA also recommends customers get refunded when their flights are cancelled or delayed by three hours. The CTA published the planned changes Friday, starting a 75-day consultation period. The new rules would automatically place responsibility for a delay or cancellation on the airline, eliminating three categories of disruption that came with varying degrees of compensation for passengers. The first was if the interruption is within the airline's control; the second is if it is within the airline's control but required for safety; and third, outside the airline's control. In the latter two cases, passengers have not been entitled to compensation for their inconveniences.